Quality-focused professional dedicated to providing accurate captions through careful listening and attention to detail. Highly motivated independent worker who is proficient at multi-tasking. Eager to use problem-solving and organizational skills to contribute to team success.
Overview
3
3
years of professional experience
Work History
Captioning Agent
CaptionCall, LLC
Colorado Springs, CO (Remote)
01.2021 - 01.2023
Captioned real-time telephone conversations verbatim using Dragon speech recognition software.
Helped callers with hearing difficulties conduct personal, professional, and medical conversations.
Managed a high-volume of back-to-back calls, maintaining speed and quality.
Proofread and edited text quickly for accuracy, spelling, punctuation, and format.
Met performance requirements for quality standards and time management.
Commitment to company values of confidentiality, compliance, and integrity.
Softlines Associate
Goodwill Industries
Colorado Springs, CO
08.2020 - 11.2020
Provided excellent customer service by answering questions and assisting customers in locating and/or selecting merchandise.
Sorted clothing according to detailed specifications and ensured that all items met quality standards.
Collaborated with team members to meet time goals for projects related to stocking and organizing the sales floor and maintaining a clean store presentation.
Ads Evaluator
Lionbridge Technologies Inc.
Remote
08.2019 - 08.2020
Proofread internet advertisements in text, image, and video format, assessing for quality, appropriateness, and adherence to formatting guidelines.
Ensured compatibility between search queries and relevant search results and advertisements.
Education
Bachelor of Arts - Psychology
Colorado Mesa University
Grand Junction, CO
12.2015
Skills
Real-time captioning
Clear dictation voice
Strong listening skills
90 WPM typist
Detail-oriented
Customer service
Computer proficient
Adaptable, fast learner
Excellent written and verbal communicator
Multi-tasking and prioritizing in a fast-paced environment