Laura Munday
Colorado Springs,CO
Summary
Quality-focused professional dedicated to providing accurate captions through careful listening and attention to detail. Highly motivated independent worker who is proficient at multi-tasking. Eager to use problem-solving and organizational skills to contribute to team success.
Overview
3
3
years of professional experience
Work History
Captioning Agent
CaptionCall, LLC
01.2021 - 01.2023
- Captioned real-time telephone conversations verbatim using Dragon speech recognition software.
- Helped callers with hearing difficulties conduct personal, professional, and medical conversations.
- Managed a high-volume of back-to-back calls, maintaining speed and quality.
- Proofread and edited text quickly for accuracy, spelling, punctuation, and format.
- Met performance requirements for quality standards and time management.
- Commitment to company values of confidentiality, compliance, and integrity.
Softlines Associate
Goodwill Industries
08.2020 - 11.2020
- Provided excellent customer service by answering questions and assisting customers in locating and/or selecting merchandise.
- Sorted clothing according to detailed specifications and ensured that all items met quality standards.
- Collaborated with team members to meet time goals for projects related to stocking and organizing the sales floor and maintaining a clean store presentation.
Ads Evaluator
Lionbridge Technologies Inc.
08.2019 - 08.2020
- Proofread internet advertisements in text, image, and video format, assessing for quality, appropriateness, and adherence to formatting guidelines.
- Ensured compatibility between search queries and relevant search results and advertisements.
Education
Bachelor of Arts - Psychology
Colorado Mesa University
Grand Junction, CO12.2015
Skills
- Real-time captioning
- Clear dictation voice
- Strong listening skills
- 90 WPM typist
- Detail-oriented
- Customer service
- Computer proficient
- Adaptable, fast learner
- Excellent written and verbal communicator
- Multi-tasking and prioritizing in a fast-paced environment
Timeline
Captioning Agent
CaptionCall, LLC
01.2021 - 01.2023
Softlines Associate
Goodwill Industries
08.2020 - 11.2020
Ads Evaluator
Lionbridge Technologies Inc.
08.2019 - 08.2020
Bachelor of Arts - Psychology
Colorado Mesa University
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