LAURA MUNOZ
Safe Futures
Norwich,STATE_US
1
Language
1
Certification
8
years of professional experience
Client-focused Human Services Professional pursuing a Bachelor of Social Work (BSW) with expertise in operations management, bilingual communication, and community outreach. Experienced in talent placement, onboarding, and service coordination. Builds strong partnerships and facilitates resource connections to support individuals and families across diverse socioeconomic backgrounds.
Work History
Account Supervisor
2 Months- Managed full-cycle recruitment, onboarding, and placement of hospitality talent, enhancing service quality across hotel and facility accounts.
- Manage full-cycle recruitment, onboarding, and placement of hospitality talent across hotel and facility accounts.
- Oversaw workforce scheduling, shift management, and attendance tracking, aligning staffing levels with operational demands.
- Coordinated account activations and candidate onboarding, ensuring compliance and accuracy of documentation for seamless transitions.
- Oversee daily workforce scheduling, shift management, and attendance tracking to meet fluctuating operational demands.
ADVOCATE/CASE MANAGER
1 Year 2 Months- Provide comprehensive crisis intervention and trauma-informed advocacy for survivors of domestic violence and sexual assault, ensuring immediate safety and emotional support.
- Managed diverse caseload through development of individualized self-sufficiency plans, connecting clients to critical resources including housing, legal aid, and financial assistance.
- Facilitated legal advocacy by assisting clients with restraining orders and navigating court system while providing emotional support during judicial proceedings.
- Collaborated with multi-disciplinary teams and community partners to streamline service delivery and enhance long-term outcomes for survivors and their families.
- Maintain meticulous documentation and client records in compliance with state regulations and agency standards to ensure data integrity and program accountability.
MEDICAL COORDINATOR
1 Year 5 Months- Coordinated healthcare for youth in residential programs, scheduling medical, dental, and behavioral-health appointments, arranging transportation, and tracking follow-ups, reducing missed visits by nearly one-third.
- Maintained electronic and paper charts, medication administration records, and immunization logs in full compliance with DCF and HIPAA requirements, consistently passing quarterly audits with zero findings.
- Acted as primary liaison among physicians, pharmacies, insurers, case managers, and guardians, streamlining authorizations and expediting prescription refills.
RECOVERY ASSISTANT
5 Months- Provided one-to-one support for adults with serious mental health and substance-use disorders in transitional living program, coaching daily-living and coping skills, guiding medication adherence, and accompanying clients to medical, vocational, and community appointments to enhance their recovery journey.
- Delivered one-to-one support for adults with serious mental health and substance-use disorders in a transitional living program, coaching daily-living and coping skills, guiding medication adherence, and accompanying clients to medical, vocational, and community appointments.
- Documented detailed progress notes and collaborated with clinicians, nurses, and case managers to refine individualized service plans and coordinate external resources, contributing to reduced preventable hospital readmissions.
RESIDENTIAL PROGRAM WORKER
2 Months- Supported adults with intellectual and developmental disabilities in daily living tasks and personal care, promoting independence and adherence to individualized service plans.
- Implemented positive-behavior support and de-escalation techniques to ensure a safe, respectful group-home environment.
- Organized community outings and skill-building activities, documented progress, and coordinated with nurses, therapists, and case managers to provide consistent, person-centered care.
RESIDENT ADVISOR
5 Months- Delivered trauma-informed 24/7 supervision to eight DCF-referred adolescent girls, preventing runaways and maintaining a 0% injury record through CPI-based de-escalation and restorative conversations.
- Led crisis response and conflict mediation; stabilized emotional escalations, guided peers toward reconciliation, and cut repeat incidents by 25%.
- Coached residents in homework, hygiene, chores, and medication routines while documenting progress with clinicians and teachers, boosting individualized goal-completion by 30% and supporting successful step-downs.
- Coordinated all transportation and community outings and mentored new staff in safety protocols and positive youth development, ensuring full compliance with DCF guidelines and team readiness.
CHILDCARE
11 Months- Delivered attentive, age-appropriate care for children (infants to preteens), managing daily routines—meals, naps, hygiene, school pickups—to foster a safe, nurturing home environment.
- Designed and led engaging activities to enhance cognitive, social, and motor development, including reading, homework help, outdoor play, and creative arts projects.
- Maintained consistent communication with parents, providing progress updates and coordinating schedules and appointments to ensure adherence to household guidelines for discipline, nutrition, and screen time.
PARALEGAL ASSISTANT
1 Year 7 Months- Prepared family- and employment-based immigration petitions (I-130, I-485, I-765, N-400) and assembled evidence packets, verifying every form for completeness and deadline compliance.
- Researched statutes and regulations, drafted cover letters, affidavits, and client correspondence in English and Spanish, and summarized findings for attorney review.
- Managed client intake and case files, collecting biographical and financial data, scheduling biometrics and interviews, and updating clients on case status.
- Tracked filing fees, receipt notices, and calendared deadlines, maintaining a digital docket that reduced processing errors and accelerated case turnaround.
FRONT DESK AGENT
9 Months- Checked in and out up to 120 guests per shift with Opera PMS, processed payments, and balanced the drawer and night audit reports with zero discrepancies.
- Managed reservations by phone and email, coordinated with housekeeping and maintenance to meet special requests, and ensured rooms were ready on time.
- Served as concierge and first point of contact, offering local recommendations and resolving billing or stay issues to maintain consistently high guest-satisfaction scores.
CASHIER
10 Months- Accurately processed cash, credit, and mobile payments, balancing the drawer at close with zero discrepancies.
- Greeted customers, answered product questions, and resolved issues for a quick, positive checkout experience.
- Kept the checkout area clean and organized, restocking impulse items and promotional displays to boost sales.
WAITRESS
6 Months- Delivered friendly, efficient table service to 50–70 guests per shift, accurately taking orders, timing courses, and resolving issues to maintain guest-satisfaction scores above 95 percent.
- Increased average check size by 15 percent through suggestive selling of daily specials, desserts, and beverage pairings while adhering to responsible alcohol-service guidelines.
- Collaborated seamlessly with kitchen and bar teams to expedite orders, uphold food-safety standards, and keep a high-volume dining room running smoothly during peak hours.
Education
ASSOCIATE OF ART - Social Work
- Dean's List [Senior, 2026]
- 3.8 GPA
HIGH SCHOOL DIPLOMA
TECHNICIAN CERTIFICATION PROGRAM - EKG
Notary Public
Bachelor of Science - Social Work
Skills
Case management
Client advocacy
Customer relations
Empathetic support
Talent acquisition
Account management
Client relationship management
Social services
Hospitality service management
Certification
- Trauma Informed Care Training - Jan 2024
LANGUAGES
Spanish (Native)
Timeline
Account Supervisor
HSS Hospitality Solutions
09.2026 - CurrentRead More
ADVOCATE/CASE MANAGER
Safe Futures
09.2025 - CurrentRead More
RECOVERY ASSISTANT
Noank Community Support Services
02.2025 - 07.2025Read More
RESIDENTIAL PROGRAM WORKER
Oak Hill
11.2024 - 01.2025Read More
MEDICAL COORDINATOR
Noank Community Support Services
06.2024 - 11.2025Read More
RESIDENT ADVISOR
Noank Community Support Services
01.2024 - 06.2024Read More
CHILDCARE
01.2023 - 12.2023Read More
PARALEGAL ASSISTANT
Katya Saenz Immigration
03.2021 - 10.2022Read More
FRONT DESK AGENT
Hollywood Beach Suites + Hotel
06.2020 - 03.2021Read More
CASHIER
Mohegan Sun
02.2019 - 12.2019Read More
WAITRESS
Billy's Grill
07.2018 - 01.2019Read More
Read More
Three Rivers Community College
TECHNICIAN CERTIFICATION PROGRAM from EKG
Read More
Plainfield High School
HIGH SCHOOL DIPLOMA
Read More
Three Rivers Community College
ASSOCIATE OF ART from Social Work
Read More
Eastern Connecticut State University
Bachelor of Science from Social Work
Read More