Laura Murphy Cox

• Enhanced applicant evaluations by implementing thorough research and analysis techniques.
• Streamlined examination processes for increased efficiency and consistency in decisionmaking.
• Collaborated with team members to develop best practices for reviewing applications and maintaining accuracy.
• Identified potential risks and fraud through meticulous review of documentation and background checks.
• Assisted in the development of training materials, improving examiner knowledge and skillsets.
• Maintained up-to-date knowledge of industry regulations to ensure accurate application assessments.

• Enhanced client satisfaction by providing personalized consultations and recommending suitable hairstyles, colors, and products.
• Contributed to salon revenue growth by developing strong relationships with clients and securing repeat bookings.
• Streamlined appointment scheduling for improved efficiency, enabling the accommodation of more clients per day.
• Increased client retention by consistently delivering high-quality results tailored to individual preferences.
• Collaborated with colleagues on special projects, such as editorial shoots and fashion shows, showcasing teamwork and versatility.
• Attended ongoing educational courses to stay current on industry trends, incorporating new techniques into daily practice.

Owner operator of Laura's Beauty Shops located in Columbia Post Acute.

Specializing in Elderly and disabled care.

Working with Doctors, Nurses and Physical Therapist in rehabilitation and nursing facilities.

Providing hair services to those who cannot serve themselves.

• Enhanced client satisfaction by providing personalized styling advice and outfit recommendations.
• Boosted sales through effective upselling of complementary clothing items and accessories.
• Developed strong relationships with clients, leading to increased repeat business and referrals.
• Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.

Worked as a Redken Master Specialist serving clients internationally.

Provided education to JC Penny Hair Salons in the midwest United States.

Wrote and followed lesson plans as well as demonstrating products and teaching hair cutting technique.