Laura Nava
Azusa,California
Summary
Dynamic and results-driven professional with extensive experience at Target/CVS as a Lead Pharmacy Technician. Proven leader skilled in inventory control and problem-solving, fostering teamwork to enhance productivity. Bilingual in Spanish, adept at providing exceptional customer service while ensuring compliance with HIPAA regulations. Committed to operational excellence and patient satisfaction.
Professional pharmacy technician skilled in medication management, patient care, and inventory control. Adept at team collaboration and ensuring compliance with regulatory standards. Reliable in adapting to changing needs and consistently achieving optimal results. Strong expertise in pharmaceutical calculations, medication dispensing, and customer service.
Overview
17
17
years of professional experience
Work History
Lead Pharmacy Technician
Target/Cvs
West Covina, CA
03.2010 - Current
- Supervised pharmacy technicians and coordinated day-to-day assignments.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Answered incoming phone calls and addressed questions from customers and healthcare providers along with insurances.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Provide all patients with the best customer service at both drop off and pick up counters.
- In charge of the inventory and weekly tasks.
- Making sure that patients information and their billing information is always accurate and comply with HIPPA.
Store Manager
Happy Fashion
Baldwin Park, CA
11.2007 - 02.2010
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- In charge of the hiring process.
Education
No Degree - General Education
Mt San Antonio College
Walnut, CAPharmacy Technician - Pharmacy
North West College
West Covina, CA03-2010
Skills
- Problem-solving skills
- Inventory control
- Order verification
- Pharmaceutical calculations
- Bilingual in Spanish
- Fast Learner
- Multi Tasker
- Leader in Role
- Responsible
Languages
Spanish
English
Timeline
Lead Pharmacy Technician
Target/Cvs
03.2010 - Current
Store Manager
Happy Fashion
11.2007 - 02.2010
No Degree - General Education
Mt San Antonio College
Pharmacy Technician - Pharmacy
North West College