Laura Navarrete
Chicago,IL
Summary
Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently.
Overview
18
18
years of professional experience
Work History
Day Porter
Enviro Resources II
04.2013 - 09.2023
- Maintained safety standards by keeping walkways clear of debris and hazards, reducing risk of accidents.
- Assisted in inventory management for supplies, ensuring adequate stock was always available for daily tasks.
- Promoted a healthy work environment by sanitizing frequently touched surfaces regularly.
- Supported facility operations with efficient waste disposal, recycling, and sanitation practices.
- Ensured timely completion of duties through effective time management and prioritization skills.
- Enhanced customer satisfaction by maintaining a clean and welcoming environment for all building occupants.
- Prevented pest infestations by diligently removing trash and food waste from common areas daily.
- Responded quickly to emergencies or urgent cleaning needs, minimizing disruptions within the building.
- Optimized cleaning procedures for maximum efficiency without sacrificing quality or attention to detail.
- Demonstrated versatility in tasks performed, adapting to various responsibilities as needed within the facility''s operation schedule.
- Operated vacuums and floor polishers to avoid malfunctions and expensive repairs.
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Cleaned and organized building areas as required.
- Performed cleaning and maintenance duties as directed.
- Assisted in event set-up and tear-down, ensuring timely execution and seamless transitions between events.
- Proactively identified opportunities for improvement in daily processes, offering suggestions to management for streamlining tasks and increasing efficiency.
- Assisted guests with transportation arrangements including hailing taxis or shuttles on their behalf when required.
- Replaced light bulbs, tested alarms and unclogged toilets for good general maintenance.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
- Maintained floor cleaning and waxing equipment.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
Housekeeper
Oakwood
03.2006 - 11.2010
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
Education
High School Diploma -
Roberto Clemente High School
Chicago, IL06.1989
Skills
- Waste Management
- Cleaning Expertise
- Restroom Sanitation
- Janitorial duties
- Chemical Handling
- Initiative-taking
- Customer Service
- Problem-Solving
- Worksite safety
- General Labor
- Strong Work Ethic
- Safety Protocols
- Work Planning and Prioritization
- Guest Services
- Room deliveries
- Guest Relations
- Laundry pickup
- Guest Flow
Languages
Spanish
Native or Bilingual
Timeline
Day Porter
Enviro Resources II
04.2013 - 09.2023
Housekeeper
Oakwood
03.2006 - 11.2010
High School Diploma -
Roberto Clemente High School
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