Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

LAURA NAVARRETE

Glendale

Summary

I am experienced with team management and leadership. Proven ability to guide teams towards achieving objectives and enhancing productivity. Reliable and adaptable, fostering collaborative environment. Utilizing problem-solving and communication skills to drive success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Team Leader

Virtix Health
11.2019 - Current
  • Lead team in daily operations, ensuring adherence to quality standards and protocols.
  • Assisted in training agents on procedures and company policies.
  • Monitoring progress towards goals and providing constructive feedback as needed.
  • Empowering team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Manage conflict resolution among team members, fostering a positive and collaborative work environment.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Review Specialist II

ComplexCare Solutions
11.2016 - 11.2019
  • Conducted thorough reviews of documentation for HIPPA compliance and accuracy.
  • Collaborated with cross-functional teams to improve overall review efficiency and effectiveness.
  • Assisted in training new team members on review standards and best practices.
  • Established strong relationships with clients, addressing concerns promptly and maintaining open lines of communication.
  • Mentored review specialists I, fostering professional growth and development within the team.

Education

Practical Nursing

Maricopa Community Colleges, Gateway Community College
Phoenix, AZ
08-2006

Skills

  • People-Centered Leadership
  • Team Training and Development
  • Conflict Resolution
  • Team motivation
  • Customer Service Excellence

Accomplishments

  • Supervised team of 10 agents or more (in absence of supervisor)
  • Took leadership class with Complex care solutions
  • HIPPA complaint


Certification

  • Team Leader, CCS/ VIRTIX HEALTH - 2019-CURRENT

Languages

Spanish
Full Professional

Timeline

Team Leader

Virtix Health
11.2019 - Current

Review Specialist II

ComplexCare Solutions
11.2016 - 11.2019

Practical Nursing

Maricopa Community Colleges, Gateway Community College

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