Isabela De La Pena Brady
Winchester,KY
Summary
Master’s-level I/O Psychology graduate with hands-on experience in staff leadership, hiring, onboarding, team development, and event coordination. Strong background in people-facing roles, with a proven ability to improve team morale, communication, and workplace satisfaction. Skilled in Excel, staff scheduling, and cross-functional communication. Seeking an entry-level opportunity in Human Resources, Organizational Development, or Talent Strategy.
Overview
6
6
years of professional experience
Work History
Staffing Manager
Apiary Fine Catering and Events
Lexington, Kentucky
01.2024 - Current
- Coordinated staffing schedules for events, ensuring adequate coverage and support.
- Managed recruitment processes for culinary and service staff from initial contact to onboarding.
- Conducted interviews to evaluate candidate qualifications and cultural fit.
- Developed training materials for onboarding new employees in catering services.
- Streamlined onboarding procedures to enhance efficiency for new hires in catering team.
- Maintained employee records to ensure compliance with company policies.
- Assisted in performance evaluations of catering staff for continuous improvement.
- Collaborated with departmental leaders to establish specific hiring requirements for each role.
Bar Lead and Human Resources Assistant
Apiary Fine Catering and Events
Lexington, Kentucky
03.2023 - 01.2024
- Supervised bar staff to maintain high service quality and operational efficiency.
- Trained new bartenders on drink preparation and customer service protocols.
- Coordinated schedules for bar staff, optimizing coverage during peak hours.
- Resolved customer complaints swiftly and effectively to enhance satisfaction.
- Led bartending staff during events, ensuring setup and service excellence.
- Supported HR functions, including interviewing, hiring, onboarding, and payroll tasks.
- Facilitated communication between management and staff regarding scheduling and performance issues.
- Contributed to high staff retention rates through effective training of seasonal employees.
Social Service Worker
Cabinet For Health And Family Services
Lexington, Kentucky
02.2022 - 02.2023
- Conducted thorough investigations into allegations of abuse, neglect, or exploitation, ensuring compliance with legal standards.
- Collaborated with law enforcement and healthcare providers to assess safety and formulate intervention strategies.
- Interviewed clients and families to gather critical information regarding psychosocial needs.
- Maintained detailed case records and generated comprehensive reports for court and agency decision-making.
- Utilized trauma-informed approaches to engage effectively with vulnerable populations during investigations.
Bartender/Server
Idle Hour Country Club
Lexington, KY
04.2021 - 02.2022
- Delivered high-level service to prestigious clientele in fast-paced environment
- Built strong rapport with members through excellent interpersonal communication
- Provided exceptional customer service in a fast-paced bar environment.
- Managed inventory and restocked supplies to ensure efficient bar operations.
- Trained new staff on bartending techniques and customer interaction standards.
- Maintained cleanliness and organization of bar area throughout shifts.
- Performed opening and closing duties including restocking supplies.
Assistant Manager
Nuhealthlifestyle
Lexington, Kentucky
10.2019 - 04.2021
- Managed sales team and assisted with customer consultations for health/wellness products
- Trained staff on supplements and built customized product plans for client goals
- Supported product education and led smoothie bar preparation during peak hours
- Developed staff schedules to ensure adequate coverage and efficiency.
Education
Certified Health And Life Coach
Health Coach Institute
Online07-2024
Master of Science - Industrial And Organizational Psychology
Southern New Hampshire University
Hooksett, NH06-2023
Bachelor of Arts - Psychology
University of Kentucky
Lexington, KY05-2021
Skills
- Human resources support and onboarding
- Employee engagement and morale
- Event staffing and scheduling
- Excel proficiency
- Crisis management and conflict resolution
- Team communication dynamics
- People-centered leadership
Websites
Timeline
Staffing Manager
Apiary Fine Catering and Events
01.2024 - Current
Bar Lead and Human Resources Assistant
Apiary Fine Catering and Events
03.2023 - 01.2024
Social Service Worker
Cabinet For Health And Family Services
02.2022 - 02.2023
Bartender/Server
Idle Hour Country Club
04.2021 - 02.2022
Assistant Manager
Nuhealthlifestyle
10.2019 - 04.2021
Certified Health And Life Coach
Health Coach Institute
Master of Science - Industrial And Organizational Psychology
Southern New Hampshire University
Bachelor of Arts - Psychology
University of Kentucky
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