Katharine Raynal
Twin Falls
Summary
Experienced with managing recruitment workflows and enhancing candidate experiences. Utilizes strategic initiatives to streamline hiring processes and align talent acquisition with organizational goals. Track record of fostering team collaboration and maintaining adaptability in dynamic environments.
Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background in improving collaboration and consensus across the Twin Falls Cornerstone Caregiving office and the environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Staffing Manager
Cornerstone Caregiving
11.2024 - Current
- Managing the scheduling for an in-home care facility, ensuring the elderly and Veterans receive dignified care
- Coordinating caregiver shifts to provide seamless support for clients
- Implementing an efficient scheduling system, reducing wait times for clients, and improving overall satisfaction
- Payroll and client assessments and ensured and maintained healthy profit margins
- Developed relationships in the community with long-term care centers and hospice agencies to ensure leads for future clients
Office manager, treatment, coordinator, dental assistant
Comfort Care Dental
06.2021 - 11.2024
- Developed and implemented office procedures and protocols to streamline operations and ensure compliance with insurance regulations
- Managed the office budget effectively, leading to cost savings and improved financial planning with patients
- Oversaw the hiring process for dental assistants, ensuring a skilled and efficient team to support the office operations
Emergency Services Technician
St. Luke's Health System
02.2019 - 04.2021
- Developed emergency response plans in compliance with local, state, and federal regulations
- Conducted research on best practices to minimize damage and disruptions during emergencies
- Collaborated with stakeholders to ensure effective implementation of emergency procedures
Office Manager/Financial Coordinator
Kalama family dental
05.2016 - 09.2019
- Managed financial transactions and compensation records for Kalama Family Dental
- Developed and monitored payment plans for customers to ensure timely payments
- Maintained a database of financial information to track and analyze financial trends
Assistant Store Manager/Store Manager
Boot Barn
11.2012 - 01.2016
- Oversaw customer experience, trained store staff, and revised sales training materials at Boot Barn in Twin Falls, Idaho
- Led by example in selling, delivered training sessions, reviewed job performance, and identified coaching needs
- Built store growth of over 2 million in sales per year
Assistant Store Manager
Family Dollar
03.2008 - 11.2012
- Responsible for scheduling over 25 employees and managing weekly freight shipments valued at over $3 million
- Handled customer service issues, including returns, voids, and complaints from disgruntled customers
- Conducted daily bank drops and performed nightly audits
- Trained employees and contributed to the development of a positive store culture
Manager Assistant
Oasis
02.2005 - 03.2008
- Managed customer service, addressed unhappy customers, and supervised three departments with over 100 employees, including scheduling
- Conducted monthly audits and nightly audits
Education
Associate's degree - Social Work, addiction
College of Southern Idaho
Twin Falls, ID05-2019
High school diploma -
Mt. Eden High School
Hayward, CAJune 2000
Bachelor's degree - Business
UC
San Francisco, CAMay 2004
Skills
- Seasoned Cash Operations
- Proven Team Leadership
- Stakeholder Engagement
- Choosing the most effective strategy to inspire and influence others to meet business objectives
- Effective Client Communication Techniques
- Precision in Quality Control
- Distraction Management
- Retail Customer Support
- Expertise in Evaluating Competencies
- Professional Certification
- Logistics
- Operations management
- Retail Sales
- Human resources
- Anatomy knowledge
- Typing
- Clerical experience
- Operations Management (10 years)
- Vital signs
- Documentation review
- Microsoft Excel
- Upselling (10 years)
- Payroll
- Loss Prevention (10 years)
- Medication administration
- Profit & Loss
- Revenue cycle management
- Azure
- Customer service
- Accounts Receivable (10 years)
- Google Docs
- Pricing (10 years)
- Retail Management (10 years)
- Cloud Infrastructure Management
- Inspiring Leadership
- Supervisory Motivation Techniques
- Driving Goal Achievement
- Corrective Action Implementation
- Effective Customer Response Strategies
- Effective Scheduling
- Scheduling conflicts Full
- Adobe Illustrator
- Cash register
- Computer skills
- Adobe Photoshop
- Medical office experience
- Adobe InDesign
- Windows
- Collaborative team work
- Staffing processes
- Onboarding processes
- Training and development
- Employee relations
- Employee communications
- Strategic planning
- Recruitment and selection
Accomplishments
- Reduced operational expenses by 78 % by streamlining branch operations.
- Saved the company $ 38,000 by aggressively negotiating with suppliers.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 100 staff members.
Additional Information
- Willing to relocate: Anywhere
Certification
- CPR/AED Certification
- Advanced Cardiac Life Support Certification (ACLS)
- Microsoft Office Specialist (MOS) Certification
- Basic Life Support Certification (BLS)
- Home Health Aide (HHA) Certification
- Certified Nurses assist (CNA)
Timeline
Staffing Manager
Cornerstone Caregiving
11.2024 - Current
Office manager, treatment, coordinator, dental assistant
Comfort Care Dental
06.2021 - 11.2024
Emergency Services Technician
St. Luke's Health System
02.2019 - 04.2021
Office Manager/Financial Coordinator
Kalama family dental
05.2016 - 09.2019
Assistant Store Manager/Store Manager
Boot Barn
11.2012 - 01.2016
Assistant Store Manager
Family Dollar
03.2008 - 11.2012
Manager Assistant
Oasis
02.2005 - 03.2008
High school diploma -
Mt. Eden High School
Associate's degree - Social Work, addiction
College of Southern Idaho
Bachelor's degree - Business
UC
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