ERICA HOLST
Beaumont,TX
Summary
Versatile and dependable worker with a broad skill set, eager to bring value through flexibility, efficiency, and commitment to excellence. Dedicated Customer Service Representative with over 10 years' experience in customer service and 8 years restaurant management experience.
Overview
4
4
years of post-secondary education
9
9
years of professional experience
Work History
Staffing Manager
Fuzzy’s Taco Shop
Beaumont, TX
08.2025 - Current
- Results-driven Restaurant Staffing Manager with over one year of experience recruiting, training, and scheduling front- and back-of-house teams in high-volume dining environments. Proven track record of optimizing labor percentages and reducing turnover through structured performance coaching.
- Dynamic Hospitality Staffing Specialist adept at talent acquisition, shift forecasting, and compliance with labor regulations. Passionate about building cohesive, high-morale service teams that consistently elevate guest satisfaction scores.
- Sourced, interviewed, and onboarded 20+ front- and back-of-house employees—ensuring alignment with service standards and team culture.
- Created dynamic weekly schedules using historical sales forecasting, optimizing labor utilization while maintaining service quality.
- Developed and executed training programs for new wait staff, bartenders, and kitchen crew on service standards and menu knowledge, enhancing team readiness and guest experience.
- Performance Management: Conducted regular performance reviews, managed staff conflicts, and implemented action plans that boosted employee retention rates.
Sales Representative
Cotton Cargo
Beaumont, TX
09.2023 - 08.2025
- Acted as the first point of contact for customers, handling walk-ins, phone inquiries, and emails with professionalism and product knowledge.
- Cultivated strong relationships with clients to enhance company sales accounts.
- Identified and engaged potential freight clients for Cotton Cargo shipping and logistics services.
- Delivered detailed presentations on cargo rates and service options to potential customers.
- Drafted accurate sales quotes based on specific shipping requirements and delivery timelines.
Assistant Manager
Fuzzy's Taco Shop
11.2017 - 09.2023
- Experienced in supporting daily restaurant operations and leading front-of-house and back-of-house teams to deliver excellent service and drive business results. Oversaw daily operations to ensure high standards of food quality, service, cleanliness, and customer satisfaction. Resolved customer issues promptly, enhancing guest relations and encouraging repeat business. Collaborated with general manager to develop and implement effective sales strategies, marketing promotions, and service improvements.
- Supervised Fuzzy's Taco Shop front-of-house and back-of-house daily operations
- Trained crew on tacos, burritos, queso, and guest service standards
- Managed scheduling, shift coverage, and team assignments
Education
High School Diploma -
West Brook High School
Beaumont, TX 08.2011 - 06.2015
Skills
- Restaurant Management
- Talent Assessment
- Employee onboarding
- Employee performance
- Staff training
- Regulatory Compliance
- Management Experience
- Sales
- Retail Sales
- Upselling
- POS
- Cash Handling
- Conflict resolution
- Team leadership
- Clear communication
- Problem solving
- Policy and procedure implementation
- Serving Experience
Timeline
Staffing Manager
Fuzzy’s Taco Shop
08.2025 - Current
Sales Representative
Cotton Cargo
09.2023 - 08.2025
Assistant Manager
Fuzzy's Taco Shop
11.2017 - 09.2023
High School Diploma -
West Brook High School
08.2011 - 06.2015