Laura Navarro
Myrtle Beach,SC
Summary
Manager and Staff Trainer with over 20 years experience in sales and marketing, lead development and closing in the mortgage field with excellent integrity and top producing sales history. Great client customer service and excellent qualify control of loan process.
Overview
7
7
years of professional experience
Work History
Branch Manager/Senior Mortgage Loan Officer
South Shore Region Mortgage (Boxcar Mortgage)
2024.06 - Current
- Branch Manager for South Carolina
- Assessed clients' financial data to determine loan suitability
- Advised clients on loan process and specialized topics in home purchasing such new construction, Fnma and Freddie Mac as well as FHA and VA loans
Senior Loan Officer
TLC Total Lending Concepts
2023.12 - 2024.05
- Collaborated with underwriting team to expedite loan processing times and ensure timely closings for clients
- Developed strong relationships with borrowers, resulting in high levels of customer satisfaction and repeat business
- Specialized in Fnma and Freddie Mac loans as well as FHA and Construction loans
BRANCH MANAGER/ TRAINER/ ASSISTANT
Sistar Mortgage Corporation
2022.04 - 2023.12
- Trained new associates in successful sales and performance strategies
- Onboarded new employees with training and new hire documentation
- Maximized performance by monitoring daily activities and mentoring team members
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
SALES AND SUPPORT MANAGER/LO Assistant
SouthShore Region Mortgage
2019.07 - 2022.04
- Built relationships with customers and community to establish long-term business growth
- Trained new Loan Officers on software and front to end loan process
- Oversaw the pipeline for qualify control of loan applications
- Assisted in getting loans closed for all team
- Placed my own loans
BRANCH MANAGER
GSF Mortgage
2017.04 - 2017.10
- Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from any loan product, protecting company reputation and loyal client base
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
- Executed loan origination process, including creating a work flow process to improve closing ratio by 25%
- Supervised sales team of seven people, stepping in to support employees and deliver smooth sales processes for clients
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies
- Managed branch sales, customer service, finances, and recordkeeping
Education
Associates Degree - Business Applications, Business
Sawyer College of Business
Merrillville, IN10.1983
Skills
- Excellent people skills
- Problem-solving skills
- Business development and planning
- Product and service sales
- Goals and performance
- Sales operation
- Solution selling
- Verbal and written communication
- Staff management
Certificate: Computers
Timeline
Branch Manager/Senior Mortgage Loan Officer
South Shore Region Mortgage (Boxcar Mortgage)
2024.06 - Current
Senior Loan Officer
TLC Total Lending Concepts
2023.12 - 2024.05
BRANCH MANAGER/ TRAINER/ ASSISTANT
Sistar Mortgage Corporation
2022.04 - 2023.12
SALES AND SUPPORT MANAGER/LO Assistant
SouthShore Region Mortgage
2019.07 - 2022.04
BRANCH MANAGER
GSF Mortgage
2017.04 - 2017.10
Associates Degree - Business Applications, Business
Sawyer College of Business
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