Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Laura Nilsson

El Dorado Hills,CA

Summary

Bilingual and detail-oriented administrative professional with extensive experience supporting senior leadership in fast-paced corporate environments. Expert in calendar management, project coordination, client relations, and handling confidential communications with the utmost discretion. Proficient in Salesforce CRM, Epic insurance software, and Microsoft Office Suite, leveraging these tools to streamline workflows and boost executive productivity. Known for strong organizational skills, proactive problem-solving, and exceptional interpersonal communication, consistently driving efficiency and seamless operations.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Marketing Assistant

Noble West
06.2024 - Current
  • Manage executive calendars with precision, proactively resolving scheduling conflicts and prioritizing urgent meetings to optimize leadership time management.
  • Maintain confidentiality and discretion handling sensitive client and corporate information.
  • Coordinate renewal projects, tracking documentation progress and collaborating with cross-functional teams to meet strict deadlines.
  • Prepare detailed client proposals and reports using Epic insurance software and Microsoft Office applications.
  • Facilitate clear communication between executives, agents, and internal departments to support seamless workflow and client satisfaction.
  • Assist in planning and executing internal meetings and corporate events to enhance team coordination.

Account Manager / Inside Sales

Consensus Cloud Solutions
10.2021 - 05.2024
  • Managed healthcare client portfolios, delivering customized cloud solutions and identifying upsell opportunities to increase revenue.
  • Conducted product demonstrations and established trusted partnerships with key stakeholders.
  • Utilized Salesforce CRM to update sales pipeline, track activities, and forecast revenue accurately.
  • Supported business development through research on potential referral and partnership channels.

Photographer

Bill Smith Photography
12.2021 - 10.2022
  • Delivered high-quality custom photography services by managing bookings, scheduling, and client communications.
  • Maintained efficient workflow and ensured customer satisfaction through professional service delivery.
  • Collaborated with clients to determine photography needs, providing creative direction and tailored service solutions.

Education

Certificate - Data Analyst

Coursera
01-2024

Certificate - English Language

Las Positas College
Livermore, CA
01-2019

Skills

  • Executive & Administrative Support
  • Calendar Management & Deadline Coordination
  • Project & Task Coordination
  • B2B Communication & Client Relations
  • Salesforce CRM (Expert)
  • Epic Insurance Software
  • Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
  • Communication Tools: Microsoft Teams, Zoom, Slack
  • Document Management & Data Entry
  • Confidentiality & Discretion
  • Time Management & Problem Solving

Certification

Google Data Analytics Professional Certificate – Coursera (Completed, 2024)

  • Topics included data cleaning, data visualization, spreadsheets, SQL, R programming, and data-driven decision making.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Marketing Assistant

Noble West
06.2024 - Current

Photographer

Bill Smith Photography
12.2021 - 10.2022

Account Manager / Inside Sales

Consensus Cloud Solutions
10.2021 - 05.2024

Certificate - Data Analyst

Coursera

Certificate - English Language

Las Positas College

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