Laura Novgorodskaya
North Hills
Summary
Enthusiastic high school student with strong sales and customer service skills. Proven ability to thrive in fast-paced environments while delivering friendly and efficient service. Known for building positive relationships with customers and effectively communicating to meet their needs.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Alinas Catering
01.2023 - 11.2025
- Assisted customers with inquiries and order modifications to enhance satisfaction.
- Processed catering orders efficiently, ensuring accuracy and timely delivery.
- Resolved customer complaints swiftly, contributing to improved service ratings.
- Maintained organized records of customer interactions for quality assurance.
- Answered phone calls and provided accurate information to new and returning customers.
- Supported sales by explaining menus options and services to potential customers
- Helped with table set up and clean up for catered events.
- Worked as part of a team to met deadlines and deliver high quality service.
Education
Valley Academy of Arts And Sciences
Granada Hills, CASkills
- Sales and upselling
- Friendly and Helpful Customer Service
- Team Work
- Organized
- Clear, Positive Communication
- Multilingual Customer Support (Fluent in English, Armenian and Russian)
Timeline
Customer Service Representative
Alinas Catering
01.2023 - 11.2025
Valley Academy of Arts And Sciences