Laura O'Flanagan

Established positive relationships with the diverse community by offering a safe space for individuals and providing them resources to assist with their needs and goals.

Managed circulation by checking in items, and organized checked in items based on the Dewey Decimal System and the Outreach system set by Lexington Public Library standards.

Offered Lexington Public Library costumer service to patrons in English, Spanish, and American Sign Language.

Engaged in continuous circulation flow by offering book and DVD recommendations, as well as assisting in making attractive displays of items that meet a theme.

Offered empathic costumer service and engagement towards minority groups and maintaining a space for them to give them a sense of safety and allyship amongst the library.

Assisted in teamwork for special programs that meets the interests of the community.

Directed recurring programs such as a Book Club and Writing Workshop.

Offered services in technology assistance, as well as stayed up to date on technology advancement for Patrons.

Informed Patrons of the Libraries rules and policies.

Provided resources and references to Patrons for them to move forward with when the Library is unable to help with their challenge, such as legal, medical, and financial advice.

Evaluated the library environment and reported concerns to the security and management team regarding patrons performing activity that is against library policy.

Group Fitness Instructor:

Directed fitness classes that met the general expectations of clients.

Brought customized training by checking the bodily forms of each client and personally adjusting them as needed.

Offered variations to make each exercise less intense or more challenging for the individual client.

Prevented injuries during class and had emergency plans in place for if a client were to get injured or pass out.

Welcomed and encouraged feedback and workshopped my classes accordingly upon analyzation and evaluation.

Front Desk Associate:

Welcomed in members and made sure everyone checked in were active.

Provided information on benefits and pricing of memberships to potential members.

Kept the fitness facility clean and organized.

Communicated feedback and concerns made by members to management.

Offered services and information in English and Spanish.

Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies at end-of-shift reconciliations.

Maintained a clean and organized store environment for an enhanced shopping experience.

Maintained compliance with local and federal regulations governing the sale of alcoholic beverages, verifying customer identification as necessary.

Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.

Educated customers on different promotions, spirits and wines to facilitate buying decisions.

Increased customer satisfaction by providing friendly and efficient service during checkout transactions.