LAURA Olivares
Odessa,TX
Summary
Currently enrolled at the University of Texas at Arlington pursuing certification as an Activity Coordinator. Dedicated professional with experience in customer service, patient support, communication, and working in medical environments. Developing specialized knowledge and skills to create meaningful, engaging, and therapeutic activities that promote social interaction, emotional well-being, and quality of life for residents.
Strong background in building positive relationships with patients, families, and staff while providing compassionate and dependable service. Committed to applying my education, professional experience, and interpersonal skills to create a safe, supportive, and enriching environment. Seeking to grow my career as a certified Activity Coordinator and make a positive impact in the lives of those I serve.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Avenue Mori Medical Equipment
Odessa, Tx
04.2025 - Current
- Resolved customer inquiries and complaints via phone and email promptly.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Assisted customers in selecting appropriate medical equipment for their needs.
- Conducted product demonstrations to educate customers on proper usage.
- Developed strong customer relationships to encourage repeat business.
- Provided training to new staff on customer service protocols and procedures.
- Coordinated with suppliers to ensure timely delivery of medical supplies.
EVS Housekeeper
Hendrick health
Abilene, Texas
01.2021 - Current
- Ensured patient-ready rooms by performing regular trash removal, surface wipe-downs, and supply replenishment.
- Met disinfection standards by consistently applying correct chemicals.
- Organized storage areas through regular restocking and safe handling of hazardous chemicals.
Donut Maker
Jack n Jill
Abilene, Texas
05.2013 - 06.2021
- Mixed ingredients and prepared special dressings and sauces for cooks.
- Assisted kitchen staff with daily tasks to enhance workflow. meet customer needs with continuous assistance.
- Protected customers with safe food handling and careful cleaning.
- Streamlined preparation for busy periods by efficiently cutting, slicing, and washing frequently used ingredients.
- Vacuumed dining area and swept and mopped kitchen floor.
- Enhanced guest relations by warmly welcoming visitors and providing prompt assistance.
- Operated cash register, handled money, and gave correct change.
- Provided exceptional guest service by promptly addressing visitor inquiries. relations by welcoming visitors warmly and offering immediate assistance.
Wait Staff Member
Oscars Mexican restaurant
Abilene, Texas
11.2004 - 04.2020
- Delivered food and beverages quickly to customers, verifying each order to maximize satisfaction.
- Seated guests quickly by maintaining dining room cleanliness and coordinating table assignments.
- Trained new staff on procedures and strategies to enhance service efficiency.
- Offered information on new menu items, seasonal and daily specials, and pairings.
- Trained new servers in company policies, guest service standards, and best practices.
- Delivered food and beverages promptly, verifying each order to ensure customer satisfaction.
- Assisted with opening and closing duties, including cash till reconciliation and support in kitchen and bar areas.
- Supported opening and closing duties, including reconciling cash tills and assisting in kitchen and bar areas.
Education
Activity Coordinator - Activity Director
University of Arlington
10.2026 - 09.2026
Basic -
Cooper high school
Abilene, TexasSkills
- Product knowledge
- Customer engagement
- Order processing
- Order tracking
- Customer database
- Sales presentation
- Effective communication
- Attention to detail
- Problem solving
- Time management
- Health and safety
- Facility cleanliness
- Relationship building
Timeline
Activity Coordinator - Activity Director
University of Arlington
10.2026 - 09.2026
Customer Service Representative
Avenue Mori Medical Equipment
04.2025 - Current
EVS Housekeeper
Hendrick health
01.2021 - Current
Donut Maker
Jack n Jill
05.2013 - 06.2021
Wait Staff Member
Oscars Mexican restaurant
11.2004 - 04.2020
Basic -
Cooper high school