Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Laura Olson

Eagan,MN

Summary

Accomplished Clinical Quality Coordinator at Ecumen Seasons At Apple Valley, adept in administrative leadership and staff management. Excelled in process improvement, enhancing service delivery by creating efficient onboarding, leading to increased retention. Skilled in MS Office and relationship building, significantly contributed to continuous improvement initiatives and business growth.

Overview

5
5
years of professional experience

Work History

Clinical Quality Coordinator

Ecumen Seasons At Apple Valley
08.2023 - Current
  • Assists the Clinical Director to manage administrative functions of the department including monitoring metrics, auditing for documentation consistency, filing records, and assisting with contract coordination. Stays up to date with policies and procedures, follows standard operating procedures and consistently uses Ecumen tools and resources as designed.
  • Responsible for entering, editing, and verifying that resident services are scheduled, completed, and documented properly in the Electronic Health Record system. Regularly reviews unscheduled services and collaborates with both clinical and billing departments to accurately capture service revenue.
  • Created an efficient onboarding and training process for new Resident Assistants to improve quality of care and overall retention.
  • Lead and coach 45 resident assistants daily through day-to-day work and complex problems.
  • Oversee scheduling and ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints.
  • Contribute regularly to business growth by identifying opportunities for process improvement and recommending actionable solutions.
  • Monitored performance metrics consistently and implemented corrective actions when needed, contributing to continuous improvement initiatives.

Lead Wellness Coordinator

The Joint Chiropractic
09.2022 - 08.2023
  • Managed difficult customer conversations with empathy and professionalism, increasing loyalty and repeat business.
  • Maintained accurate records of customer interactions, ensuring proper documentation within the company's database.
  • Enhanced customer well-being by designing and implementing comprehensive wellness programs.
  • Collected and tracked information about participation and outcomes of individual programs.
  • Won the "Golden Spine" competition amongst all clinics for selling the most wellness plans in our region
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.

Clubhouse Employee

Emerald Greens Golf Course
06.2019 - 08.2022
  • Trained new employees on Clubhouse policies and procedures, ensuring consistent quality of service delivery across the team.
  • Provided support during special events by setting up equipment, managing registrations, and assisting guests as needed.
  • Actively promoted Clubhouse programs and offerings, leading to increased participation among members.
  • Enhanced member experience by providing exceptional customer service and promptly addressing their needs.

Education

Bachelor of Science - Kinesiology

University of Minnesota - Twin Cities
Minneapolis, MN
12.2022

Rasmussen University

Masters of Healthcare Administration
Eagan, MN
08.2024

Skills

  • Staff Management
  • Administrative Leadership
  • Operations Management
  • Regulatory Compliance
  • Process Improvement
  • Recordkeeping
  • Schedule Management
  • Project Coordination
  • Discretion and Confidentiality
  • Work Planning and Prioritization
  • Customer Service
  • Relationship Building

Additional Information

National Honor Society - Rosemount High School

National Spanish Honor Society - Rosemount High School

Honor Roll - University of Minnesota Twin Cities

Honor Roll & Deans List - Rasmussen University

Timeline

Clinical Quality Coordinator

Ecumen Seasons At Apple Valley
08.2023 - Current

Lead Wellness Coordinator

The Joint Chiropractic
09.2022 - 08.2023

Clubhouse Employee

Emerald Greens Golf Course
06.2019 - 08.2022

Bachelor of Science - Kinesiology

University of Minnesota - Twin Cities

Rasmussen University

Masters of Healthcare Administration

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Laura Olson