Laura Ortega
Hewlett,NY
Summary
Dynamic and versatile professional with a strong background in sales, leadership, and client relations, complemented by hands-on experience in marketing and multilingual communication. Recognized for building meaningful business relationships, adapting quickly to changing environments, and communicating effectively with diverse audiences. Fluent in English, Spanish, and Portuguese, bringing a multicultural perspective and a natural ability to connect with people, identify opportunities, and contribute to business growth.
Overview
3
3
Languages
18
18
years of professional experience
Work History
Interpreter, Translator & Language Tutor
Self-Employed
Hewlett, NY
07.2023 - Current
- Delivered simultaneous and consecutive interpretation services for conferences, meetings, and legal proceedings.
- Developed glossaries of specialized terminology to enhance accuracy and efficiency in interpretation tasks.
- Facilitated communication between diverse parties in various settings, ensuring clarity and understanding.
- Provided English-language tutoring to children ages 7–15, including introductory English instruction and individualized support based on each student's proficiency level.
- Develop age-appropriate lessons focused on vocabulary, pronunciation, conversation, reading comprehension, and practical language skills.
Marketing & Customer Relations Coordinator
Cano Heating & Cooling
Inwood, NY
04.2024 - 10.2025
- Developed and maintained strong customer relationships through effective communication and problem resolution.
- Assisted in the development and launch of the company website, helping strengthen its online presence and brand visibility.
- Coordinated service schedules to optimize technician efficiency and enhance customer satisfaction.
- Created bilingual (English/Spanish) promotional and commercial video content for digital and social media platforms.
- Supported overall marketing, customer relations, and business development initiatives.
Supervisor/QA Analyst
SSG, Support Services Group
02.2020 - 07.2023
- Monitored employee productivity, providing constructive feedback and coaching to enhance performance
- Cultivated positive working relationships with staff and management to foster a collaborative environment
- Worked closely with human resources to support employee management and organizational planning
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data
- Monitored completed work and provided feedback to improve team member performance
- Identified quality trends to investigate system flaws, process inefficiencies and training needs
- Analyzed issues and recommended corrective actions to improve final results
- Liaised with vendors and end-users to uncover system optimization opportunities
- Addressed non-conformance issues, pausing production to correct errors
- Led daily operations to enhance team productivity and service quality.
- Created and revised procedures, checklists, and job aids, streamlining processes to minimize errors
- Administered 200 per day internal quality audits and assessed results to inform corrective action measures
Supervisor
Arabucko Outsourcing
11.2014 - 09.2018
- Monitored employee productivity to provide constructive feedback and coaching
- Coordinated employee schedules according to shift changes and availability
- Implemented strategies to take advantage of new opportunities
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget
- Maintained positive working relationship with fellow staff and management.
Retention Customer Service Representative
Vialinx
02.2011 - 10.2014
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Sales Representative
Metrotex
01.2009 - 11.2009
- Developed key customer relationships to increase sales
- Answered product questions with up-to-date knowledge of sales and promotions.
- Trained and mentored new sales representatives
Education
High School Diploma -
Liceo De Curridabath
Costa RicaNo Degree -
Universidad Latina San José (Unfinished)
Costa Rica., Costa RicaSkills
- Data Management
- Planning & Organizing
- People Skills
- Employee Workflow Management
- Software Quality Assurance Knowledge
- Support Audits
- Analytics and Metrics
- Employee Coaching and Mentoring
- Selling Skills
- Fluent bilingualism
- Client confidentiality
Languages
Spanish
Native or Bilingual
Portuguese
Full Professional
English
Full Professional
Timeline
Marketing & Customer Relations Coordinator
Cano Heating & Cooling
04.2024 - 10.2025
Interpreter, Translator & Language Tutor
Self-Employed
07.2023 - Current
Supervisor/QA Analyst
SSG, Support Services Group
02.2020 - 07.2023
Supervisor
Arabucko Outsourcing
11.2014 - 09.2018
Retention Customer Service Representative
Vialinx
02.2011 - 10.2014
Sales Representative
Metrotex
01.2009 - 11.2009
No Degree -
Universidad Latina San José (Unfinished)
High School Diploma -
Liceo De Curridabath