LAURA ORTEGO MILLER
Rayne,La
Summary
Results-driven Account Sales Manager recognized for high productivity and efficient task completion. Skilled in strategic sales planning, customer relationship management, and market analysis to consistently achieve sales targets. Excel in communication, negotiation, and problem-solving, ensuring seamless operations and client satisfaction. Committed to leveraging these skills for sustained growth and success in fast-paced sales environments.
Overview
27
27
years of professional experience
Work History
Account Executive
Vidrine Pharmaceutical Group - Speciality Pharmacy
04.2024 - Current
- Developed and implemented a comprehensive sales plan to increase revenue in assigned territory of patient specific specialty compound medicines.
- Cultivated relationships with key decision healthcare providers through regular client visits and follow-up calls educating on GLP-1s, Women's Health, Men's Health, Low Dose Naltrexone, Pain Gels, and other compound medicines.
- Identified potential new customers through research of industry trends and competitive analysis including: PCPs, dermatologist, OBGYNs, urologist, endocrinologist, pain management, weight loss clinics, and medical spas.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Negotiated contracts with clients to ensure profitable outcomes for the company. Utilize pull through methods for maximum growth.
- Organized trade shows and events to promote company products or services in the marketplace.
Senior Account Sales Manager, Louisiana & Texas
Industrial Chemicals Inc.
01.2009 - 05.2024
- Account manager: Portfolio included pharmaceutical grade, industrial grade, food grade, personal care, cleaning, water treatment to exiting and new accts.
- Presented both written and oral of products including: clinical function, pricing, packaging, regulatory compliance requirements, technical data and safety data, to drive sales growth
- Established, natured and sustained long term relationships with key buyers: C-suites, procurement teams, engineers, formula chemist, and facility managers by engaging decision makers, identifying needs, developing workable solutions, and utilizing consultative sales style approach in closing the deal and securing repeat business
- Boosted client retention rate by providing exceptional customer service and addressing concerns promptly.
- Proven ability to demonstrate strong sales performance exceeding territory sales goals and profit year after year by prospecting new customers and business opportunities through cold calling, networking, and marketing
- Doubled customer accounts within 4 years, Increased profit by 30%, steady increase in sales each year.
- Collaborate with team members in logistics planning, fulfillment of products and inventory control
- Responsible for anticipating economic forces, market conditions, budgeting, and forecasting
Pharmaceutical Sales Representative
Noven Pharmaceuticals
11.2007 - 01.2009
- Responsible for sales and service to OBGYN physicians, selling and sampling hormone therapy products Minivelle, Vivelle-Dot and COMBIPATCH
- Product launch of new of Vivelle-Dot hormone patch
- Established and fostered highly effective trust based relationships with key personnel: physicians, nurse practitioners, nurses, medical assistants and pharmacist
- Educated health care professions the benefits of hormone therapy through pull through programs
- Responsible for prospecting/marketing to new health care professional, thus increasing market growth and awareness hormone therapy differentiating Noven products for the competition
- Conducted educational in-services to physicians and clinic personnel helping to uncover opportunities to amplify brand presence, increase product value and improve access for patients
- Oversight of all samples, ordering, physical sampling, physical signature, inventory control in accordance with regulations
- Maintained knowledge of product, clinical data, market share, industry trends, and regulatory changes
- Exceeded territory goals and growth for 2007 and 2008
Owner/Medical Reimbursement Specialist
Performance Billing Services
11.2001 - 10.2008
- Provided medical billing services to healthcare professionals: physicians, physical therapist, DMEs
- Electronic submission of claims: Medicare, Medicaid, Workers Compensation and Private Insurances
- Responsible for collation of superbills, date entry, electronic filling, paper submission, appeals on denied claims, patient statements and monthly reports
- Facilitated physician office start up services, policy and procedures manual development, education on coding requirements, and analysis of managed care contract. Educated staff on Medicare, Medicaid, Commercial reimbursement.
- Assisted office personnel on prior authorization, reimbursement support, claim denial appeals, and revenue cycles
- Educated medical assistants on covermymeds, low income subsidy, and other pharmaceutical assistance programs
Pharmaceutical / Device Sales Representative
Abbott
07.1998 - 03.2002
- Developed strategies and sales methods using clinical selling messages to generate product utilization of an anabolic steroid used in critical patients, oral nutritional supplements, complex disease specific enteral nutritional products, nasogastric/percutaneous tubes, array of feeding spike injection sets, and a host of enteral pump devices
- Built strong long lasting relationships with key accounts utilizing upselling and cross selling
- Call points included: physicians (Oncologist, Gastroenterologist, Pulmonologist, Internal Medicine, Family Practice) nursing homes director of nursing, hospitals C Suites, durable medical Equipment companies, oncology clinics, GI clinics, dietitians and pharmacies
- Presented products for hospital formulary; develop sales goals based for products on existing formularies
- Product launch of two new specialty products - Glucerna for diabetic patients and Pulmocare for COPD patients
- Consulted nursing homes, DMEs, and speciality pharmacies on Medicare/Medicaid coverage of Ross Products
- Assisted medical assistants with prior authorization, access, by and bill and fulfillment of prescriptions
- Conducted effective sales presentations, as well as value added educational programs (CE programs) to nurses, dietitians, nursing home administrators, pharmacist, and physicians
- Developed monthly sales strategies and tactics aligning with Abbott standards
- Top Performance Award multiple years, exceeded sales goals and growth year after year by more than twenty percent
Executive Director
Kingsley Place Assisted Living Residence / Alzheimer Facility
07.1997 - 07.1998
- Responsible for start up operations of a six million dollar project, an 80 bed assisted living community and dementia unit - construction, surveys and licenses, pre-marketing/pre-leasing of suites, development of policies and procedures, selection and training of management staff
- Prepared and maintained yearly budgets for all departments
- Oversight of day to day management, organization and direction fifty employees
- Involved in marketing efforts and education of assisted living to prospects, referral sources and general population
- Call points: Internal Medicine, Family Practice, Neurology, discharge planners, social workers, and home health
- Accountable for generating and analyzing weekly, monthly, and annual reports on various aspects of the facility
Education
Masters of Healthcare Administration -
University of Houston
Houston, Texas05.1995
Bachelor of Science - Business Administration
University of Southwestern Louisiana
Lafayette, LA05-1992
Skills
- Sales presentation
- Strategic account development
- Territory sales management
- Analytical problem solver
- Excellent communication skills
- Verbal and written communication
- Prospecting skills
- Exceeds sales goals
- Client relationship building
- Relationship building and management
Timeline
Account Executive
Vidrine Pharmaceutical Group - Speciality Pharmacy
04.2024 - Current
Senior Account Sales Manager, Louisiana & Texas
Industrial Chemicals Inc.
01.2009 - 05.2024
Pharmaceutical Sales Representative
Noven Pharmaceuticals
11.2007 - 01.2009
Owner/Medical Reimbursement Specialist
Performance Billing Services
11.2001 - 10.2008
Pharmaceutical / Device Sales Representative
Abbott
07.1998 - 03.2002
Executive Director
Kingsley Place Assisted Living Residence / Alzheimer Facility
07.1997 - 07.1998
Masters of Healthcare Administration -
University of Houston
Bachelor of Science - Business Administration
University of Southwestern Louisiana
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