VICTORIA SHUGART
Ocoee,FL
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
34
34
years of professional experience
Work History
Outbound Team, Rare Disease
Accredo Speciality Pharmacy
04.2024 - Current
- Assisted with delivery coordination, date entry and documentation provided clear knowledgeable support to patients
- Knowledge in benefit coordination, co pay assistance, billing processes
- Knowledge with RXH, CRM and CSP
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Subject Matter Expert Customer Service Representative
Accredo Pharmacy
11.2021 - Current
- Assist in new employee training classes
- Take inbound calls from new hires to assist through call handling, order scheduling process, and problem solving to ensure that the patient needs are taken care of.
- Knowledge in benefits, co-pay assistance, pharmacy, shipping, adverse events, and payment processes.
- Provide excellent documentation and communication skills
Administrative Asst/HR Assistant/Permitting Asst/Customer Service
Magna and Associates – Construction
05.2019 - 03.2020
- Payroll processing to ensure timely delivery of paychecks to all employees.
- Coordinated all billing processes
- Handled all new hires, payroll and workers compensation claims, handled all office aspects
- Streamlined administrative tasks, such as scheduling and document management, to improve HR department efficiency.
- All petty cash transactions for several construction departments
- Handled all incoming customer service issues.
- Overseen office inventory and control including ordering and requisitions, stocking and shipment receiving.
- Responsible for creating and organization all aspects of construction production, printing, producing start packages, managing inspections, NTBO, NOC's handling all administrative duties.
Office Manager/Contract Manager/Sr Admin Asst/Customer Service
Specialized Treatment, Education and Prevention Services
10.2015 - 07.2017
- Handled all insurance and billing coordination
- Communicated corporate objectives across all divisions through regular correspondence and scheduled follow-up.
- Developed standard operating procedures for all administrative employees.
- Recruited and hired qualified candidates for vacant and new positions.
- Handled all incoming business and client requests for information. All customer service as a total.
- Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Coordinated special projects and managed schedules.
Office Coordinator
South Rehabilitation Center
02.2013 - 06.2015
- Supervised office employees, including performance evaluation and scheduling.
- Delegated tasks to administrative staff and oversaw completion when needed.
- Assisted with creating ads for employment recruitment.
- Facilitated all daily operations, including collaboration with other departments such as HR and Purchasing.
- Streamlined operations, resulting in increased office productivity.
- Managed company databases, account files and monthly stakeholder reports.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Maintained a clean reception area, including lounge and associated areas.
- Coordinated board and committee meetings, including schedules and information preparation and distribution.
- Prioritized incoming patients by degree of injury or illness.
Administrative Assistant/HR/Customer Service
Center for Drug Free Living, Inc.
05.1991 - 08.2012
- Provided logistical support for programs, meetings, and events, including room reservations, room set-up, agenda preparation, materials printing and calendar maintenance.
- Organized all new hire, security and temporary paperwork.
- Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
- Created and implemented standard operating procedures for records handling.
- Reviewed all incoming resumes with follow and verification.
- Interviewed potential employees.
- Received and routed business correspondence to correct department or staff member.
- Made travel arrangements for management and executive staff.
- Participated in marketing and outreach and other visibility efforts, as requested.
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate management instruction.
Education
High School Diploma -
Cardinal Mooney High School
Youngstown, OhioBusiness Management - Business Administration And Management
Youngstown State University
Skills
- Organizational skills
- Excellent multi-tasking ability
- Fast learner
- Excellent Customer Service
- Problem-solving
- Time management
- Attention to detail
- Excellent communication
- Critical thinking
- Computer skills
Timeline
Outbound Team, Rare Disease
Accredo Speciality Pharmacy
04.2024 - Current
Subject Matter Expert Customer Service Representative
Accredo Pharmacy
11.2021 - Current
Administrative Asst/HR Assistant/Permitting Asst/Customer Service
Magna and Associates – Construction
05.2019 - 03.2020
Office Manager/Contract Manager/Sr Admin Asst/Customer Service
Specialized Treatment, Education and Prevention Services
10.2015 - 07.2017
Office Coordinator
South Rehabilitation Center
02.2013 - 06.2015
Administrative Assistant/HR/Customer Service
Center for Drug Free Living, Inc.
05.1991 - 08.2012
High School Diploma -
Cardinal Mooney High School
Business Management - Business Administration And Management
Youngstown State University
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