Laura Ortiz
Tampa,FL
Summary
Dynamic and adaptable culinary professional with extensive experience at Publix Grocery Store, excelling in customer service and teamwork. Proven ability to enhance kitchen efficiency and maintain high standards of cleanliness. Bilingual communicator skilled in multitasking, ensuring seamless operations in fast-paced environments while delivering exceptional guest experiences.
Overview
4
4
years of professional experience
Work History
Bakery Assistant
Publix Grocery Store
Tampa
06.2022 - Current
- Facilitate preparation and baking of diverse bread and pastry products.
- Ensure cleanliness and organization of workstations and bakery equipment.
- Manage operation of ovens, mixers, and bakery equipment while ensuring strict adherence to safety protocols.
Host
Grimaldi's Pizzeria
Tampa, FL
12.2025 - 02.2026
- Coordinated with front of house personnel to adjust seating layouts in response to special group requests.
- Enhanced guest experiences through warm greetings, polished appearance, and authentic enthusiasm, fostering a welcoming atmosphere.
- Maintained cleanliness of seating area and restrooms through consistent monitoring and upkeep.
Line Chef
Maggianos Little Italy
Tampa, FL
08.2025 - 12.2025
- Implemented menu changes as directed by head chef, ensuring seamless integration of new offerings.
- Cultivated a collaborative team environment by enhancing communication among kitchen personnel.
- Ensured safety and sanitation of work environment by adhering to stringent food handling protocols and implementing regular cleaning schedules.
- Exhibited adaptability by seamlessly operating across multiple kitchen stations as required.
Pastry / Pantry Chef
Boulon Brassarie
Tampa, FL
11.2024 - 05.2025
- Oversaw inventory management to minimize waste and ensure timely availability of pantry supplies.
- Facilitated training sessions for new team members on food handling techniques and safety protocols.
- Conducted regular inspections and rotations to maintain optimal freshness of pantry ingredients.
- Enhanced kitchen efficiency by anticipating chefs' needs and delivering timely support.
Host
Harpoon Harry’s
Tampa Fl
12.2023 - 09.2024
- Oversaw dining area cleanliness and readiness, ensuring compliance with health regulations.
- Optimized host workflow to enhance efficiency during peak shifts.
- Facilitated management in planning special events, ensuring successful execution of functions.
- Navigated high-pressure situations with composure while managing large parties and unexpected events during peak shifts.
- Addressed customer inquiries regarding operational hours, seating arrangements, and menu details.
- Handled reservations and to-go orders via phone. Assisted customers with inquiries and provided accurate wait time information.
- Elevated customer satisfaction by efficiently greeting and seating guests upon arrival.
- Facilitated support for servers, food runners, and bussers to ensure a well-prepared dining area for guests.
Education
High School Diploma -
Hillsborough Virtual
Tampa, FLHillsborough Community College
Tampa, FL05.2028
Skills
Customer service
Punctual and reliable
Flexible schedule
Bilingual communication
Strong teamwork
Multitasking and organization
Adaptability
Attention to detail
Timeline
Host
Grimaldi's Pizzeria
12.2025 - 02.2026
Line Chef
Maggianos Little Italy
08.2025 - 12.2025
Pastry / Pantry Chef
Boulon Brassarie
11.2024 - 05.2025
Host
Harpoon Harry’s
12.2023 - 09.2024
Bakery Assistant
Publix Grocery Store
06.2022 - Current
High School Diploma -
Hillsborough Virtual
Hillsborough Community College