Laura Ortiz Duran
Wendover,UT
Summary
Efficient Cashier known for high productivity and ability to complete tasks swiftly. Possess strong skills in customer service, cash handling, and team management. Excel in communication, problem-solving, and adaptability, ensuring smooth operation of checkout processes and positive customer interactions. Committed to leading by example and fostering a collaborative work environment.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2025
2025
years of professional experience
Work History
Restaurant Hostess
Rainbow Casino
West Wendover, NV
07.2014 - 03.2016
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Upsold appetizers, drinks, desserts. when appropriate.
Laundry Attendant
Peppermill Casino
West Wendover, NV
02.2016 - 04.2019
- Checked inventory levels of supplies such as soaps, detergents, and ordered more when needed.
- Measured correct amount of chemicals required for each load.
- Maintained records of all laundry services provided in logbooks.
- Monitored washing machine cycles to ensure proper treatment of fabrics.
- Folded clean laundry and placed into stacks in specified areas for distribution.
- Transported washed items in carts to dryers, loading into dryers and setting drying time and temperature.
- Operated washing machines, dryers, extractors, and other laundry equipment.
- Moved loads between machines, operated ironing equipment and folded laundered items.
- Kept work area neat, clean and organized at all times.
Janitorial Cleaner
Deep roots harvest
West Wendover, NV
01.2021 - 01.2022
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Serviced, cleaned and restocked restrooms.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Disinfect operating rooms, patient rooms, bathrooms, kitchens and other areas in healthcare facilities.
- Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
- Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
- Performed landscaping tasks and removed litter to maintain grounds.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
Kitchen Manager
Maverik Adventure's First Stop
West Wendover, NV
- Ensured compliance with health and safety regulations.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Received, organized and rotated paper goods and food ingredients.
- Inspected equipment regularly to identify necessary repairs or replacements.
- Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
- Trained new employees on kitchen procedures and policies.
- Resolved problems or concerns to satisfaction of involved parties.
- Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
- Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
Cashier
Maverik Adventure's First Stop
West Wendover, Nevada
04.2022 - Current
- Verified customer age requirement for alcohol or tobacco purchases.
- Processed payments promptly for customers to exceed productivity standards.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Answered customers' questions and provided information on store procedures or policies.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Trained new cashiers on proper use of registers and store policies.
- Welcomed customers, offering assistance to help find store items.
- Answered customer questions and provided store information.
Skills
- Cashier training
- Workflow optimization
- POS system operation
- Opening and closing procedures
- Product restocking
- Policy enforcement
- Multitasking and organization
- Heavy lifting
- Inventory management
- Cash handling
- Cash register operation
- Attention to detail
- Problem-solving
- Flexible schedule
- Product knowledge
- Basic math
- Money handling
- Team collaboration
- Staff motivation
- Positive attitude
- Customer service
- Fraud prevention
- Adaptability and dependability
- Motivational skills
- Team leadership
- Conflict resolution
- Cash handling expertise
Timeline
Cashier
Maverik Adventure's First Stop
04.2022 - Current
Janitorial Cleaner
Deep roots harvest
01.2021 - 01.2022
Laundry Attendant
Peppermill Casino
02.2016 - 04.2019
Restaurant Hostess
Rainbow Casino
07.2014 - 03.2016
Kitchen Manager
Maverik Adventure's First Stop