Alexia Perez
Las Vegas,NV
Summary
Accomplished Head Hostess at Chica and Cashier Team Lead at Forever 21, I excel in guest and customer service, demonstrating expertise in cash handling and team training. By fostering a welcoming atmosphere and streamlining operations, I significantly enhanced service efficiency and team performance, ensuring a positive brand image and high customer retention.
Overview
2
2
years of professional experience
Work History
Head Hostess
Chica
Las Vegas, NV
12.2023 - Current
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Monitored seating area and checked restrooms regularly to keep spotless.
Cashier Team Lead
Forever 21
Las Vegas, Nv
05.2022 - 06.2024
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Trained team members on cash register operation and cash handling.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Quickly and accurately counted drawers at start and end of each shift.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
Education
Diploma -
Eldorado High School
Las Vegas, NV05.2023
Skills
- Guest service
- Customer service expertise
- Customer Service
- Upselling
- Warm and Friendly
- Flexible and Adaptable
- Cash Handling
- Cash Register Operation
- Money Handling
- Cashier training
Timeline
Head Hostess
Chica
12.2023 - Current
Cashier Team Lead
Forever 21
05.2022 - 06.2024
Diploma -
Eldorado High School