Laura Ousley
Prestonsburg,KY
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
14
14
years of professional experience
Work History
Academic Tutor
Floyd County Board of Education
Prestonsburg, KY
02.2022 - 05.2023
- Provided guidance to students on how to approach problem solving strategies.
- Conducted individual and group tutoring sessions for students from diverse backgrounds.
- Evaluated student progress through tests, quizzes, and other assessments.
- Identified areas where further instruction or resources were needed to improve student comprehension levels.
Substitute Teacher
The David School
David, KY
02.2020 - 06.2020
- Provided instruction and guidance to students in the absence of a regular teacher.
- Organized lesson plans and activities for students.
- Implemented school policies and procedures in the classroom.
- Encouraged positive behavior among students through effective communication techniques.
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
K-12 Substitute Teacher
Floyd County Board of Education
Eastern, KY
01.2013 - 04.2019
- Utilized various teaching strategies to engage students in active learning activities.
- Collaborated with teachers, administrators, and other staff members to support student success.
- Integrated technology into daily lessons for enhanced engagement opportunities.
- Motivated students by providing positive reinforcement for good behavior.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
- Educated students in various subjects to provide seamless transition during absence of head teacher.
- Implemented classroom rules to maintain order and discipline.
Cashier
Walmart
Prestonsburg, KY
03.2009 - 09.2009
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Issued receipts, refunds, credits or change due to customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Answered customer questions and provided store information.
Education
Associate of Arts - Education of Individuals in Elementary Special Education Programs
Big Sandy Community And Technical College
Prestonsburg, KY12-2012
Some College (No Degree) - Elementary Ed. and Moderate to Severe Disabilities
Morehead State University, Prestonsburg, KY
Prestonsburg, KYSkills
- Problem-solving skills
- Complaint resolution
- Payment Processing
- Data Entry
- Customer Service
- Verbal and written communication
- Answering questions
- Providing customer support
- Proficient in Microsoft Office
- Interpersonal Skills
Accomplishments
- In college I was able to opt out of computer science and typing courses because I got credit for them while I was in high school.
Timeline
Academic Tutor
Floyd County Board of Education
02.2022 - 05.2023
Substitute Teacher
The David School
02.2020 - 06.2020
K-12 Substitute Teacher
Floyd County Board of Education
01.2013 - 04.2019
Cashier
Walmart
03.2009 - 09.2009
Associate of Arts - Education of Individuals in Elementary Special Education Programs
Big Sandy Community And Technical College
Some College (No Degree) - Elementary Ed. and Moderate to Severe Disabilities
Morehead State University, Prestonsburg, KY
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