Laura Paez
Crowley,LA
Summary
Passionate Interpreter offering superior language experience to bridge communication gaps for better understanding and productivity. Employs empathic, mindful approach to avoid potential conflicts caused by lack of cultural knowledge. Operates well in both online and in-person scenarios, facilitating conversations despite scheduling issues or geographical limitations.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Spanish/English Language Interpreter
Geneva Worldwide Inc.
07.2021 - 04.2024
- Provide spanish interpreting services between clients and HRA costumer service reps, as well as for various DCAS agencies such as APS.
- Assist non-english speaking families sign up for HRA benefits, set up accounts, retrieve passwords, scan and submit documents in PC Bank.
- Advocate for immigrate clients when they required special services or they had been denied benefits due to a clerical error or other.
- Interpreting during OPWDD assessments for independent assessor Maximus.
- (7/22-9/22) - Provided interpreting services for the NYC Dept. of City Administrative Services during the surge of immigrants arriving in NYC during the summer. Responsible of translating for families and individuals as they arrived to the different PATH homeless intake centers for processing. Interpret and translate immigration documents between workers and clients.
Spanish Interpreter/Registration Staff
Pro-mobile NYC Vaccination Center
03.2020 - 07.2021
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
- Register and data entry of patients records and information.
- Maintained message content, tone, and emotion as closely as possible.
Spanish Interpreter
ALanguageBank
04.2017 - 02.2020
- Conducted thorough proofreading of translated texts, ensuring error-free final deliverables that met client expectations consistently.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Interpreted conversations between foreign language-speaking clients and others.
- Reviewed, edited and proofread translated documents for accuracy.
- Maximized quality control of translated documents.
- Collaborated with team to translate series of documents from English to other languages.
Cleaner Supervisor
Amazon Warehouse
01.2016 - 02.2017
- Managed scheduling to ensure adequate coverage during peak hours, maximizing efficiency while reducing labor costs.
- Ensured consistent high-quality service by conducting regular inspections of completed work areas.
- Maintained a safe working environment for staff members by enforcing strict adherence to safety guidelines and protocols.
- Optimized inventory management, reducing waste and lowering supply costs without compromising quality or efficiency.
- Completed schedules, shift reports, and other business documentation.
- Conducted regular room inspections to verify compliance with housekeeping standards.
Education
GED -
NYCDOE D79 School 7 Brooklyn
424 Leonard Street06.2024
Skills
- Fluent Bilingualism
- Fast Thinking
- Cross-cultural communication
- Social Services Terminology
- Memory retention
- Relationship Building
- Client Support
- Microsoft Office
- Attention to Detail
- Consecutive Translation
- Health and safety
- Staff Scheduling
Certification
English certificate by the Ingles Individual Academy,
Languages
Spanish
Native or Bilingual
English
Full Professional
Italian
Professional Working
Timeline
Spanish/English Language Interpreter
Geneva Worldwide Inc.
07.2021 - 04.2024
Spanish Interpreter/Registration Staff
Pro-mobile NYC Vaccination Center
03.2020 - 07.2021
Spanish Interpreter
ALanguageBank
04.2017 - 02.2020
Cleaner Supervisor
Amazon Warehouse
01.2016 - 02.2017
GED -
NYCDOE D79 School 7 Brooklyn
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