Laura Pagnotta
Victor,CO
Summary
Reliable and organized Administrative Assistant and Medical Billing professional with experience in healthcare administration, customer service, and financial transactions. Proven ability to manage multiple responsibilities, support executive staff, and maintain accurate records. Strong background in insurance processing, revenue cycle management, and medical office procedures. Dependable team member with excellent problem-solving, communication, and organizational skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Aspen Mine Center / Community of Caring Foundation
01.2024 - Current
- Provide administrative support to the Financial Services Director, Information Administrator, and Executive Director.
- Organize and maintain department files to ensure records remain accurate and up to date.
- Assist with grant tracking, application timelines, and documentation.
- Participate in staff meetings, resource meetings, and administrative meetings.
- Support payroll preparation and office technology including Zoom meeting setup.
- Complete assigned administrative tasks to help reduce workload for department leadership and improve workflow efficiency.
Homemaker / Client Support
01.2023 - Current
- Assist client with household organization and daily tasks.
- Provide grocery shopping and errand services.
- Help schedule appointments and manage mail.
- Perform cleaning, dusting, and other household support tasks.
- Client: Roberta Parker
Assistant Manager / Cashier
Triple Crown Casinos
01.2021 - 01.2022
- Assisted customers with transactions, questions, and issue resolution.
- Processed payments including cash, credit cards, checks, and electronic transactions.
- Maintained accurate cash flow and transaction records.
- Handled merchandise returns, refunds, and exchanges.
- Monitored floor stock and maintained a clean and welcoming environment.
Slot Technician
Triple Crown Casinos
01.2017 - 01.2020
- Maintained and serviced slot machines to ensure proper operation.
- Assisted customers with machine use and gameplay.
- Paid jackpots and verified payouts.
- Delivered high-quality customer service in a fast-paced gaming environment.
Casino Cashier
Triple Crown Casinos
01.2015 - 01.2017
- Processed slot machine tickets and customer payouts.
- Handled high-volume cash transactions and maintained accurate cash drawers.
- Communicated promotions and provided excellent guest service.
- Maintained beginning and ending shift balances.
Casino Cashier
Colorado Grande Casino
01.2013 - 01.2015
- Handled large monetary transactions including jackpots and credit card payments.
- Maintained accurate financial records and documentation.
- Followed gaming compliance regulations and licensing requirements.
- Delivered excellent customer service.
Homemaker
01.2012 - 01.2014
- Managed household responsibilities while raising children.
- Coordinated appointments, budgeting, grocery shopping, and daily household operations.
Education
Associate of Science - Medical Billing and Coding
Ultimate Medical Academy
01-2022
Skills
- Administrative & Office Skills
- MS Word
- Oasis
- Typing: 43 WPM
- Scheduling & Office Coordination
- File Organization & Record Management
- Zoom & Computer Setup
- Payroll Support
- Medical Billing & Healthcare
- Medical Billing & Accounts Receivable
- Insurance Verification
- Insurance Claim Processing
- CMS-1500 & CMS-1450 (UB-04)
- EOBs, Co-Pay, Deductibles, Co-Insurance
- Revenue Cycle Management
- Medicare & Medicaid Billing
- Electronic Medical Records (EMR/EHR)
- HIPAA Compliance
- Medical Coding (ICD-9-CM, ICD-10-CM, CPT, HCPCS)
- Medical Terminology
- Anatomy & Physiology
- Professional Skills
- Decision Making
- Problem Solving
- Critical Thinking
- Independent Work
- Customer Service
Certification
- FHA Certificate
- Volunteer Certificate
- Leadership & Management Workshop
Timeline
Administrative Assistant
Aspen Mine Center / Community of Caring Foundation
01.2024 - Current
Homemaker / Client Support
01.2023 - Current
Assistant Manager / Cashier
Triple Crown Casinos
01.2021 - 01.2022
Slot Technician
Triple Crown Casinos
01.2017 - 01.2020
Casino Cashier
Triple Crown Casinos
01.2015 - 01.2017
Casino Cashier
Colorado Grande Casino
01.2013 - 01.2015
Homemaker
01.2012 - 01.2014
Associate of Science - Medical Billing and Coding
Ultimate Medical Academy