VIVIAN ACEVEDO
Miami,FL
Summary
Highly organized administrative and hospitality professional with 7+ years of experience in customer service, high-volume operations, social media support, and creative content production. Skilled at managing schedules, coordinating workflows, supporting marketing initiatives, and creating exceptional guest experiences. Adept at multitasking in fast-paced environments, maintaining professionalism, and strengthening brand presence through consistent communication and digital engagement. Seeking a role in administrative support, coordination, or customer experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Freelance Administrative & Creative Support
01.2017 - Current
- Manage digital files, scheduling, email communication, and workflow organization for small businesses.
- Create custom organizational templates, planners, and branded marketing materials.
- Prepare digital assets, documentation, and social content to support business operations and visibility.
- Assist with social media strategy, content editing, and basic graphic design projects.
Bartender
SWEET LIBERTY
06.2024 - 03.2025
- Oversaw bar organization, inventory restocking, batching, and daily bar readiness.
- Provided exceptional and efficient service in a fast-paced, award-winning bar environment.
- Assisted with real-time social media content creation during events and promotions.
- Maintained high standards of quality control and guest satisfaction.
Bartender / Service Professional
GROOT HOSPITALITY
03.2021 - 01.2024
- Delivered exceptional hospitality service in high-energy, high-volume nightlife-focused venues.
- Managed bar setup, inventory organization, batching, and product rotation to maintain efficiency and quality.
- Worked closely with servers, hosts, and management to ensure smooth guest flow and coordinated service.
Bartender / Service Professional
MAPLE & ASH
10.2015 - 03.2017
- Manage bar operations including inventory oversight, restocking, batching, and quality control.
- Provide elevated guest service in a premium dining environment, ensuring seamless and customized experiences.
- Collaborate with the marketing team by capturing high-quality photo/video content for social media and events.
- Train new staff on bar standards, batching systems, and service procedures to maintain brand consistency.
- Support high-volume service periods with composure, accuracy, and attention to detail.
Education
Bachelor of Arts - Theatre, Business
Columbia College Chicago
01.2016
Skills
- Customer Service & Professional Communication
- High-volume guest service
- Conflict resolution & problem-solving
- Professional communication (in-person, email, phone)
- Team coordination & workflow support
- Marketing, Social Media & Creative Tools
- Social Media Management: Instagram, Pinterest, Facebook, Linkedin
- Digital Marketing Platforms: Eventbrite, Google Business, PeopleVine
- Content Production: Photo/video capture & basic editing
- Editing Software: Canva, CapCut, Lightroom (basic), InShot
- Administrative & Office Skills
- Microsoft Office: Word, Excel, Outlook, PowerPoint
- Google Workspace (Drive, Docs, Sheets)
- Calendar management & scheduling
- File organization & digital systems
- Detail-oriented, fast learner, strong multitasking
- Other Skills
- Bilingual: English & Spanish
- Inventory management
- POS systems (Toast, MICROS, Aloha)
Certification
Florida, Licensed Real Estate Associate
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- I participate in full marathons for physical activity, camaraderie, and personal growth
Timeline
Bartender
SWEET LIBERTY
06.2024 - 03.2025
Bartender / Service Professional
GROOT HOSPITALITY
03.2021 - 01.2024
Freelance Administrative & Creative Support
01.2017 - Current
Bartender / Service Professional
MAPLE & ASH
10.2015 - 03.2017
Bachelor of Arts - Theatre, Business
Columbia College Chicago