LAURA Parker
Hull,United States
Summary
Operations management professional with a strong focus on enhancing customer satisfaction through effective communication and problem-solving. Demonstrated ability to build positive relationships and support team success while adhering to company values. Committed to continuous improvement and achieving organizational goals.
Overview
11
11
years of professional experience
Work History
Member Services - Remote
Amerihealth Caritas/First Choice
Summerville, United States
08.2023 - 03.2026
- Resolved inquiries and issues to ensure customer satisfaction with products and services.
- Maintained positive relationships through effective communication and a member-focused approach.
- Exhibited empathy in all interactions, considering member perspectives.
- Collaborated with team members while independently solving member issues efficiently.
- Aligned actions with company values to support business growth and future goals.
CDL Truck Driver
CMC Logistics
North Charleston, South Carolina
03.2019 - 08.2023
- Operated commercial vehicles across designated routes to ensure timely deliveries.
- Conducted pre-trip and post-trip inspections to maintain vehicle safety standards.
- Managed freight documentation and ensured compliance with transportation regulations.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
CDL A OTR Driver
Crete Carrier
Lincoln, Nebraska
05.2015 - 03.2019
- Delivered freight across various states in a timely manner.
- Inspected vehicles for safety and compliance before each trip.
- Maintained accurate logs of driving hours and vehicle maintenance.
- Communicated with dispatchers regarding route changes and delays.
- Adhered to federal and state transportation regulations during operations.
- Adhered to all applicable laws regarding transportation of goods across state lines.
- Operated a variety of commercial motor vehicles over long distances to deliver freight safely and efficiently.
Education
CDL - CDL
Miller Motte
North Charleston, SC, United States05-2015
Skills
- Customer service excellence
- Effective communication
- Team leadership
- Microsoft Word and Excel
Volunteer Experience
Hospice of Charleston, Provide emotional support and companionship to patients and their families during a difficult time., Offered respite care to family members to give them short breaks., Adhered to all confidentiality and privacy protocols as required by healthcare regulations., Attended volunteer training sessions and meetings to stay informed about the hospice's practices and procedures.
Timeline
Member Services - Remote
Amerihealth Caritas/First Choice
08.2023 - 03.2026
CDL Truck Driver
CMC Logistics
03.2019 - 08.2023
CDL A OTR Driver
Crete Carrier
05.2015 - 03.2019
CDL - CDL
Miller Motte