Laura Parker
104 Roadster Row Summerville,SC
Summary
Results-driven operations management and strategic planning professional with extensive experience, seeking a challenging position to leverage strong interpersonal skills and a solid educational background. Proven dedication to delivering exceptional customer service and ensuring client satisfaction. Equipped with a motivated attitude and diverse skill set, ready to contribute effectively to team success and organizational goals. Committed to continuous improvement and achieving excellence in every endeavor.
Overview
13
13
years of professional experience
Work History
Member Services - Remote
Amerihealth Caritas/First Choice
Summerville, SC, United States
09.2022 - 03.2026
- Played a crucial role ensuring customers satisfaction by addressing inquiries, resolving issues, and providing information about products and services. My role required excellent communication skills, patience, and member-focused approach to maintain positive relationships and support business growth.
- Worked well independently and on a team to solve problems.
- Brought forth empathy and a constant consideration of the perspective of our members.
- Worked in accordance with company values to achieve future goals.
Office Manager
Worldwide Equipment
Summerville, SC, United States
06.2020 - 08.2022
- Organized and prioritized work to complete assignments in a timely, efficient manner.
- Effectively supported various company initiatives with a range of timelines.
- Worked in accordance with company values to achieve future goals.
- Utilized superior data visualization and data management skills.
- Effectively participated in cross-team strategizing efforts to achieve optimal goals.
- Maintained an eagerness to add to my knowledge and skills.
Store Manager
Spinx
Summerville, SC, United States
08.2013 - 05.2020
- Maintaining a safe work environment by adhering to safety standards and reporting any unsafe conditions to the appropriate parties.
- Managed the day to day activities of the store, including employee hiring, training, and scheduling.
- Ensured that merchandise was displayed in an appealing manner and that stock according to seasonality.
- Scheduled staff hours based on store traffic patterns and staffing requirements.
Education
Associate's Degree - Business Studies
Miller Motte
North Charleston, SC, United States04-2018
Skills
- Microsoft
- Word
- Excel
- Management
- Customer Service
- Communication
Timeline
Member Services - Remote
Amerihealth Caritas/First Choice
09.2022 - 03.2026
Office Manager
Worldwide Equipment
06.2020 - 08.2022
Store Manager
Spinx
08.2013 - 05.2020
Associate's Degree - Business Studies
Miller Motte