Sheryl Wing
Lapeer
Summary
Passionate professional with commitment to supporting clients in all aspects of cases. Excellent communication and relationship building skills with diverse audiences. Friendly and engaging with strong team collaboration abilities.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Member Services Advocate, Virtual
Point32Health
Canton
08.2024 - Current
- Answer questions about Point32Health benefits, claims, billing, eligibility, and enrollment
- Efficiently manage high volumes of calls, process inquiries from members, prospective members, employers, and internal staff
- Investigate complaints, perform front-line analysis, and facilitate problem resolution
- Provide verbal and written education on policies and procedures
- Accurately capture all interactions and follow-ups in the appropriate system
- Work with other departments to address complex issues and provide support
- Present a consistent and positive image to all callers and internal customers
- Participate in training and development
Merchandise Associate
Marshall's
Lapeer
11.2023 - 03.2024
- Provide a highly satisfied customer experience by engaging and interacting with all customers
- Adhere to all operational, merchandise and loss prevention standards
- Cross-trained to work in multiple departments
- Accurately rings purchases/returns and counts change back to customers
- Promote credit and loyalty programs
- Process merchandise for the sales floor and store recovery as needed
Customer Service Representative, Virtual
Delta Dental of Michigan
Farmington Hills
09.2023 - 11.2023
- Research inquiries by accessing the claims processing system
- Respond to customer/group and provider questions through telephone contact
- Maintain departmental records and files
- Make corrections to claims and eligibility
- Enter new claims, eligibility and subscriber information
Pharmacy Service Associate, Virtual
Accredo Specialty Pharmacy
Memphis
09.2022 - 08.2023
- Scheduling patients speciality medications for delivery
- Verifying patient insurance and assist with co-pay assistance
- Troubleshooting denied claims
- Fast paced metric driven environment with multi-tasking and navigation on a Windows based program
- Providing quality customer service in a fast paced high volume environment
- Outgoing and inbound calls simultaneously
Pharmacy Service Representative, Virtual
CVS Specialty Pharmacy
Mount Prospect
09.2021 - 07.2022
- Scheduling patients IVIG medications for delivery
- Verifying patient insurance and assist with co-pay assistance
- Troubleshooting denied claims
- Fast paced metric driven environment with multi-tasking and navigation on a Windows based program
- Providing quality customer service in a fast paced and high volume environment
Platinum Customer Service Professional, Virtual
American Express
Sunrise
10.2017 - 08.2021
- Providing customer service for elite platinum card members
- Evaluating and analyzing account information
- Providing relevant offers that deepen customer engagement with products and services
- Fast paced metric driven environment on a Windows based program
Reservations Sales and Customer Service, Virtual
Hilton Worldwide
Memphis
10.2015 - 10.2017
- Providing customer service by greeting guests and answering questions
- Delivering personalized accommodations that ensure exceptional experiences
- Listening and acknowledging each guests needs
- Handling complaints in a tactful manner and providing solutions to fit the needs of the guest
- Multitasking and navigating through the system on a Windows based program
Bookkeeping and Administrative Assistant
Michael C. Applebaum, P.C.
Bingham Farms
05.1993 - 12.2000
- Prepared quarterly payroll and sales tax returns for clients
- Assisted CPA's in accounting, income tax preparation and financial statements
- Answering phones and providing quality customer service for new and existing clients
- Assisting in the preparation of tax returns for individuals, partnerships and corporations
- Responsible for multi client write-ups; monthly bookkeeping
Education
High School Diploma - Bookkeeping and Business
Hazel Park High School
Hazel Park, MI06.1983
Skills
- XRM member software
- Avaya phone system
- Microsoft
- Verint
- Workday
- Teams
Certification
- Driver's License
- CPR Certification
Timeline
Member Services Advocate, Virtual
Point32Health
08.2024 - Current
Merchandise Associate
Marshall's
11.2023 - 03.2024
Customer Service Representative, Virtual
Delta Dental of Michigan
09.2023 - 11.2023
Pharmacy Service Associate, Virtual
Accredo Specialty Pharmacy
09.2022 - 08.2023
Pharmacy Service Representative, Virtual
CVS Specialty Pharmacy
09.2021 - 07.2022
Platinum Customer Service Professional, Virtual
American Express
10.2017 - 08.2021
Reservations Sales and Customer Service, Virtual
Hilton Worldwide
10.2015 - 10.2017
Bookkeeping and Administrative Assistant
Michael C. Applebaum, P.C.
05.1993 - 12.2000
High School Diploma - Bookkeeping and Business
Hazel Park High School