Associate of Science - Healthcare Information Management
DeVry University
Downers Grove, IL 08.2023 - Current
Mehaliyah Ysrayl
Houston,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Education
Timeline
Associate of Science - Healthcare Information Management
DeVry University
08.2023 - Current
Member Services Advocate
United Healthcare
Telesales Representative
Centerpoint Energy Inc
Customer Service Representative
CVS/caremark
Dispatch Coordinator
American Logistics
Telecommunications Operator
City of Pearland
Overview
1
1
year of post-secondary education
Work History
Member Services Advocate
United Healthcare
Houston, TX
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Telesales Representative
Centerpoint Energy Inc
Houston, TX
- Enhanced member retention through effective communication and timely resolution of issues.
- Mentored junior advocates by sharing best practices, fostering professional growth within the team.
- Collaborated with cross-functional teams to resolve complex member concerns, ensuring satisfaction and loyalty.
- Bolstered membership renewal rates through proactive outreach campaigns highlighting benefits of continued membership.
- Resolved escalated member issues with diplomacy, tactfully navigating challenging situations while maintaining rapport with the customer.
Customer Service Representative
CVS/caremark
Houston, TX
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating insurance claims, resulting in fewer denials and improved coverage understanding.
- Demonstrated adaptability through cross-training in various roles within the pharmacy setting to better serve customers as needed.
- Expedited prescription refills with timely coordination between patients, prescribers, and insurance companies.
- Minimized medication errors through thorough review processes prior to dispensing prescriptions.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Dispatch Coordinator
American Logistics
Houston, TX
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Responded to high volume of phone and email requests to provide logistics information.
- Maintained accurate records of dispatched orders, ensuring efficient billing processes and client satisfaction.
- Coordinated daily dispatch operations to ensure on-time deliveries and maximize fleet utilization.
- Created detailed reports on dispatch activities that were used by management to monitor performance trends over time.
Telecommunications Operator
City of Pearland
Pearland, TX
- Maintained a high level of confidentiality regarding sensitive case information, upholding ethical standards at all times.
- Enhanced officer safety by providing accurate and timely information during critical incidents.
- Expedited response efforts by expertly utilizing mapping software to pinpoint precise locations of callers.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
Skills
- Claim Referrals
- Customer Support
- Billing Procedures
- Appointment Scheduling and Confirmation
- Eligibility Guidelines
- Complaint Documentation
- Member Services
- Knowledge Base
- Payment Processing
- Document and Records Management
- Investigate Claims
- Issue and Complaint Resolution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"For a seed to achieve its greatest expression, it must come completely undone. The shell cracks, its insides come out and everything changes. For someone who doesn't understand growth, it would look like complete destruction."
Cynthia Occelli