Laura Parral Garcia
El Cajon,California
Summary
Enthusiastic guest service worker eager to contribute to success through hard work, attention to detail, and friendly service. Excellent reputation for resolving problems and ensuring customer satisfaction. Motivated to learn and grow in the hotel industry.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Guest Services Cashier
Jamul Casino
2023.02 - Current
- Provided friendly, fast, and flawless guest service ensuring every interaction was genuine and enjoyable.
- Developed good relationships with loyal players to maximize opportunities for personalized experience and returned visits.
- Maintained in-depth knowledge of the Sweetwater Rewards Player's Club program, as well as all casino promotions, events, and amenities. Constantly enrolled new members and accurately explained program details, offers, and events to guests.
- Conducted accurate cash handling transactions such as check cashing, credit/debit card advances, and promotional voucher redemptions in various casino management systems and platforms.
- Ensured balanced cash drawers, completed all necessary paperwork, and reported any discrepancies promptly and accurately.
- Trained and mentored new personnel.
Fast Food Worker/Supervisor
KFC
2019.04 - 2022.06
- Supervised teams of 3-7 people and assigned them tasks to accomplish daily goals while maintaining compliance with quality standards
- Reconciled daily transactions, balanced cash registers, and deposited restaurant earnings at the bank
- Conducted daily inventories
- Maintained high standards of customer service in high-volume, fast-paced operations
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and reputation
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times
- Maintained clean, sanitized, and well-organized food preparation zones.
Education
Bachelor of Science - Hotel Management
San Diego State University
San Diego, CA06.2025
Associate Degree - Hospitality And Tourism Management
Grossmont College
El Cajon, California06.2022
Skills
- Excellent customer service
- Fast learner
- Organized multi-tasker
- Cash handling
- Strong attention to detail
- Bilingual (Spanish)
- Conflict resolution
- Adaptability and flexibility
Certification
San Diego County Food Handler's Card
TIPS Certification
Timeline
Guest Services Cashier
Jamul Casino
2023.02 - Current
Fast Food Worker/Supervisor
KFC
2019.04 - 2022.06
Bachelor of Science - Hotel Management
San Diego State University
Associate Degree - Hospitality And Tourism Management
Grossmont College
San Diego County Food Handler's Card
TIPS Certification
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