Laura Patterson
Kingsport,TN
Summary
Manages high-volume lead outreach and pre-approval reviews in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
LOAN PARTNER, MORTGAGE SALES
American Pacific Mortgage dba Preferred Rate
06.2021 - Current
- Improve loan processing efficiency by streamlining documentation and communication procedures.
- Identify potential issues with credit reports or property appraisals early in the process, addressing concerns promptly to avoid delays.
- Coordinate efficient file transfers between departments, expediting loan processing times without sacrificing accuracy or attention to detail.
- Demonstrate adaptability by handling various types of loans, including conventional mortgages, FHA loans, VA loans, and Non QM financing options.
- Minimize instance of missing or incomplete documentation by implementing a thorough file review process prior to submission for underwriting approval.
- Reduce client wait times for loan approvals through diligent follow-up with underwriters and prompt submission of required documents.
- Cultivate a positive work environment by fostering open lines of communication and collaborating effectively with colleagues across departments.
- Increase referral business through proactive outreach efforts and exemplary client relationship management skills.
MORTGAGE LOAN PROCESSOR
Bank of Lexington
04.2019 - 05.2021
- Collaborate with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Manage a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Contribute to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
- Maintain accurate records of loan processing activities and documents in CRM system.
- Review financial statements and contact institutions and customers to clarify details.
- Coordinate closing process with attorneys, title companies, and government clerks.
- Prepare file for final clear-to-close by branch management.
LOAN SERVICE OFFICER
Service Credit Union
01.2016 - 10.2018
- Maintain detailed records of all service interactions, ensuring accurate client information is available for follow-up actions.
- Provide exceptional customer support, leading to increased client retention and loyalty.
- Maintain accurate records and full compliance with government regulations and agency guidelines.
- Streamline service processes for increased efficiency and improved customer experience.
- Coordinate solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Count cash drawers and deposits, check supplies and complete any other required opening or closing task to facilitate smooth team operations.
Skills
- Licensed Mortgage Loan Originator
- Goal-Oriented
- Relationship Management
- Business Correspondence Preparation
- Mortgage Underwriting
- Documentation Review
- Data Interpretation
- Credit Applications
- CRM Software
- Regulatory Compliance
- Decision-Making
- Lending Software Systems
- Desktop Underwriter
- Consumer Loan Underwriting
- Sales Development
Certification
NMLS 2070525
Timeline
LOAN PARTNER, MORTGAGE SALES
American Pacific Mortgage dba Preferred Rate
06.2021 - Current
MORTGAGE LOAN PROCESSOR
Bank of Lexington
04.2019 - 05.2021
LOAN SERVICE OFFICER
Service Credit Union
01.2016 - 10.2018
NMLS 2070525
Similar Profiles
Sara NovackSara Novack
Ops Manager at American Pacific Mortgage Corporation DBA PreferredOps Manager at American Pacific Mortgage Corporation DBA Preferred
Pam BraniganPam Branigan
Loan Officer at American Pacific Mortgage Dba Sunstreet MortgageLoan Officer at American Pacific Mortgage Dba Sunstreet Mortgage
Jodi LawrenceJodi Lawrence
Mortgage-loan-processor at Absolute Mortgage Corporation DBA American PacificMortgage-loan-processor at Absolute Mortgage Corporation DBA American Pacific