Hi, I’m
Sara Novack
Saint Peters,MO
Summary
Results driven Finance & Customer Service professional with 10+ years of work experience & proven critical thinking, multitasking, and problem-solving skills in high stress environments. Aiming to leverage my knowledge & experience to pivot into the Medical Field. Frequently praised as hard-working by my peers & supervisors, I can be relied upon to help your company achieve its goals.
Overview
9
years of professional experience
Work History
American Pacific Mortgage Corporation DBA Preferred
Ops Manager
2022.05 - 2022.10 (5 months)
Job overview
- Performed routine data entry & document management.
- Stayed up-to-date on all laws & guidelines to complete accurate and efficient reviews of files.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Assessed client needs and developed plans to adequately address current and future objectives.
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
Premier Lending, Inc
Team Lead & Executive Assistant To Owner & CEO
2016.11 - 2022.03 (5 years & 4 months)
Job overview
- Trained & coached new & existing team members in techniques necessary to complete job tasks.
- Resolved problems & escalated high-level issues to relevant party within established timeframes.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Worked closely with Sales Team & Operations to insure all Staten & Federal licensing requirements were met.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Worked with 3rd parties to insure deadlines were met & all parties were updated.
- Utilized complex technical platforms to perform required job duties.
American Pacific Mortgage Corporation
Senior Loan Partner
2013.10 - 2016.05 (2 years & 7 months)
Job overview
- Reviewed and validated details of loan applications and closing documentation.
- Submitted loan applications to underwriter for verification and recommendations.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
- Stayed abreast of all Federal and State Guidelines.
Education
University of Colorado Boulder
Skills
- Licensing Requirements
- Application & Information Verification
- Process Improvement Strategies & Optimization
- High-Pressure Environments
Timeline
Ops Manager
American Pacific Mortgage Corporation DBA Preferred
2022.05 - 2022.10 (5 months)
Team Lead & Executive Assistant To Owner & CEO
Premier Lending, Inc
2016.11 - 2022.03 (5 years & 4 months)
Senior Loan Partner
American Pacific Mortgage Corporation
2013.10 - 2016.05 (2 years & 7 months)
University of Colorado Boulder
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