Adriana Perez
Saint Peters,MO
Summary
Dynamic Account Manager with a proven track record at Staff Management SMX, excelling in client relations and issue resolution. Enhanced client satisfaction through exceptional service and proactive communication, achieving high retention rates. Skilled in team training and documentation, fostering collaboration and continuous improvement in diverse environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Account Manager
Staff Management SMX
06.2019 - 02.2025
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Handled HR responsibilities such as payroll in Empower Time and Oracle, workman’s comp, accident investigations, and employee relations, and reverse invoicing.
Account Supervisor
Staff Management SMX
07.2017 - 06.2019
- Resolved conflicts between clients and internal teams, fostering a positive working environment focused on collaboration.
- Responsible for training, safety, and performance of all subordinate employees to ensure that daily quotas are met.
- Maintain standards of sequencing and quality of material through contact with operations manager and vendor.
- Responsible for up keeping performance management, lean manufacturing, and FIFO standards.
- Verify shipments before they are released.
- Oversee special orders and after hours urgent shipping.
- Develop positional rotation to support continuous improvement and operator development.
- Promote team morale by mediating issues between employees by leading them through a problem solving process, identifying solutions, and preventing reoccurrence.
- Responsible for handling customer concerns, assuring on time delivery, quality, and scrap reduction.
- Responsible for pay roll, invoices, and creating work orders.
Recruiter
Staff Management SMX
06.2016 - 07.2017
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
Cashier Manager
Sports Authority
09.2014 - 04.2016
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
Dietary Aide Supervisor
Frontier Health and Rehabilitation
07.2010 - 08.2014
- Coordinate food preparations and meal service.
- Follow safety codes while performing duties.
- Follow defined infection and control procedures.
- Managed daily food production schedules, ensuring timely service and minimized waste.
- Ensure that food is serviced in accordance with the dietary requirements for each resident.
- Inventory control of food and supplies.
- Train new hires.
Education
High School Diploma -
Fort Zumwalt East High School
Saint Peters, MO05.2014
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Goal oriented
- Issue resolution
- Team Training
- Documentation and reporting
Certification
CPR & AED certified
Timeline
Account Manager
Staff Management SMX
06.2019 - 02.2025
Account Supervisor
Staff Management SMX
07.2017 - 06.2019
Recruiter
Staff Management SMX
06.2016 - 07.2017
Cashier Manager
Sports Authority
09.2014 - 04.2016
Dietary Aide Supervisor
Frontier Health and Rehabilitation
07.2010 - 08.2014
High School Diploma -
Fort Zumwalt East High School
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