Laura Pawson
Mount Pleasant,MI
Summary
Driven and dedicated professional seeking to expand knowledge and expertise across all areas of responsibility. Committed to delivering exceptional results by consistently performing tasks to the best of abilities. Eager to embrace new learning opportunities, excel in performance, and continuously strive for improvement.
Overview
9
9
years of professional experience
Work History
Lead Cashier
Ulta Cosmetics
Mount Pleasant, MI
03.2022 - Current
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Managed high volume sales periods effectively, ensuring prompt service during peak hours.
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Led cashiers and associates in providing thoughtful customer service.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Educated employees on register use, merchandising, and customer service.
- Collaborated with management to develop strategies for improving overall store performance and profitability.
Pastry Chef
Sweet Lou’s Bakeshop (self Owned)
Oshkosh, WI
08.2018 - 01.2021
- Implemented efficient production techniques, reducing waste and improving overall pastry quality.
- Effectively managed multiple tasks simultaneously during high-volume periods, maintaining consistent quality across all products.
- Maintained a clean and organized kitchen workspace, ensuring compliance with health regulations.
- Produced allergy-friendly gluten-, dairy- and egg-free variations of classic recipes.
- Consistently met tight deadlines for special orders, ensuring client satisfaction and repeat business.
- Monitored quality of ingredients used in recipes to maintain consistency and safety standards.
- Contributed to successful catering events by designing custom dessert menus tailored to specific client preferences.
- Enhanced customer satisfaction by creating visually appealing and delicious pastries.
- Oversaw purchasing, storage, and use of kitchen supplies.
- Personalized creations for holidays, weddings, graduations, and personal events.
Store Manager
Nutrition Discount Center
Oshkosh, WI
03.2016 - 12.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Associate Of Applied Arts - Culinary Arts
Northwestern Michigan College-NMC
Traverse City, MI06.2015
Culinary - Culinary Arts
Great Lakes Culinary Institute
Traverse City, MI06.2015
High School - All
St. Charles High School
St. Charles, MI05.2011
Skills
- Skilled in Microsoft Word Documentation
- Excel Proficiency
- Corel graphics suite
- QuickBooks
- Visual Communication Skills
- Commitment to Continuous Learning
- Innovative Problem Solving
References
Available upon request
Timeline
Lead Cashier
Ulta Cosmetics
03.2022 - Current
Pastry Chef
Sweet Lou’s Bakeshop (self Owned)
08.2018 - 01.2021
Store Manager
Nutrition Discount Center
03.2016 - 12.2019
Associate Of Applied Arts - Culinary Arts
Northwestern Michigan College-NMC
Culinary - Culinary Arts
Great Lakes Culinary Institute
High School - All
St. Charles High School