Laura Perez
East Haven,CT
Work Preference
Summary
Patient Care Advisor with a proven track record at Sun River Health Inc, excelling in customer service and patient care quality. Bilingual in Spanish and English, I leverage strong communication skills and data entry proficiency to enhance clinic workflow and exceed performance metrics, ensuring optimal patient satisfaction and care coordination. Comfortable working independently and as part of team. Works well in fast paced, high volume environment.
Overview
6
6
years of professional experience
Work History
Patient Care Advisor
Sun River Health Inc
01.2021 - 09.2025
- Facilitated patient scheduling and appointment management to optimize clinic workflow.
- Assisted in addressing patient inquiries, ensuring accurate information delivery and customer satisfaction.
- Collaborated with healthcare providers to coordinate patient care and follow-up services.
- Implemented patient intake processes, enhancing data accuracy and efficiency.
- Maintained a high level of productivity in a high-volume call center, exceeding daily call center metrics.
- Improved overall call center performance with effective coaching and feedback from team members.
- Developed knowledge of products, processes and call center trends to provide recommendations for improved customer experience.
- Participated in ongoing training sessions to continuously improve knowledge base and skillset within the call center environment.
Waitress
Taco El Primo
04.2019 - 03.2020
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Managed multiple tables simultaneously, improving efficiency during peak hours and reducing wait times.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy of menu items.
- Trained new hires on restaurant protocols, enhancing team performance and service quality.
- Memorized menu items and answered all questions regarding ingredients nutritional value and preparation methods.
- Calculated and processed final bill, including splitting checks, running credit cards or providing accurate change for cash payments.
Education
High School Diploma -
Longwood High School
Middle Island, NYSkills
- Patient care quality
- Moderate use of Microsoft Outlook and Teams
- Verbal and written communication
- Fluent in Spanish and English
- Moderate knowledge of medical terminology
- Computer proficiency
- Data entry
- Teamwork and collaboration
- Customer service excellence
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Patient Care Advisor
Sun River Health Inc
01.2021 - 09.2025
Waitress
Taco El Primo
04.2019 - 03.2020
High School Diploma -
Longwood High School