Jaelan Raines
Steele,MO
Summary
Results-driven professional with extensive experience in fast paced customer service and team leadership roles. Known for exceptional cleanliness standards, strong work ethic, and the ability to maintain organized, safe, and welcoming environments. Excelling in customer service and proven ability to build strong relationships. Adept at working independently or as a part of a team!
Overview
7
7
years of professional experience
Work History
Patient Care Advisor
Greenlight Dispensary
Hayti, MO
08.2024 - 04.2026
- I provided personalized customer service and assisted guests in selecting products that meet their needs (pain, sleep, nausea, cancer, anxiety, etc)
- Educated customers on different strains and terpenes
- Explained the different consumption methods and the difference in edibles, flower, concentrates, vapes etc.
- Maintained organized displays
- Processed transactions while exceeding sales goals, recommending add-ons or promotional products
- Verified ID’s following state regulations and ensured all transactions were compliant
- Built personal customer relationships
- Assisted in restocking, organizing, displaying, and maintaining a clean welcoming environment
Assistant Store Manager
Sonic
Gassville, AR
07.2021 - 08.2024
- Oversaw daily store operations
- Opened and closed the store, handling day and night deposits
- Assisted in training and coaching staff
- Maintained high service standards
- Resolved complaints professionally
- Handled rushes and short staffing
- Maintained cleanliness, safety and ensured compliance with company policies
- Built regular customer relationships
Assistant Manager
Sonic
Blytheville, AR
02.2019 - 07.2021
- Oversaw daily store operations
- Opened and closed the store, handling day and night deposits
- Assisted in hiring, onboarding, and training staff in all fields of the store
- Maintained high service standards
- Resolved complaints professionally
- Handled rushes and short staffing
- Maintained cleanliness, safety and ensured compliance with company policies
- Built regular customer relationships
Education
GED -
Arkansas Northeastern College
2017
Skills
- Customer service abilities
- Team Leadership
- Problem-solving
- Staff supervision
- Sales strategies
- Staff training
- Multitasking and organization
- Team collaboration
- Increasing sales
- Money-handling
- Active listening and decision making
- Time management
- Retail operations
- Conflict resolution
- Adaptability and flexibility
- Inventory management
- Strong people skills with customer satisfaction
- Reliability and consistency
Timeline
Patient Care Advisor
Greenlight Dispensary
08.2024 - 04.2026
Assistant Store Manager
Sonic
07.2021 - 08.2024
Assistant Manager
Sonic
02.2019 - 07.2021
GED -
Arkansas Northeastern College