Rhonda Lamb
Rising Sun,Maryland
Summary
Qualified Patient Care Advisor with a solid background in providing compassionate patient care. Proven ability to support clinical teams and enhance patient/customer satisfaction through effective communication and attention to detail. Demonstrates empathy and critical thinking in fast-paced healthcare environments.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Adept at monitoring shipments, maintaining records, and collaborating with representatives of customs and other export authorities. Proven problem-solving, project management and multitasking abilities. Dedicated Customer Service professional with knowledge of service delivery. Committed to maintaining professional relationships to increase profitability and customer retention.
Overview
33
33
years of professional experience
Work History
Patient Care Advisor
Far & Dotter
11.2023 - Current
- Sold flower, concentrates, edibles and tincture's in a fast-paced environment.
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Addressed customer inquiries promptly, demonstrating professionalism and commitment to excellent service standards.
- Enhanced patient/customer experience by providing personalized product recommendations based on individual needs and preferences.
- Provided exceptional services and pleasant shopping experiences to all patients/customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Recommended complementary purchases to customers, increasing revenue.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Patient Caretaker
Aging Parent (Self)
07.2015 - 11.2023
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Transporting and accompanying Patient to all medical appointments
- Performing daily living activities, running errands and household chores
- Assisting patient with bathing, grooming, dressing and oral hygiene care in private
Senior Export Coordinator
Saks Fifth Avenue
06.2007 - 02.2015
- Prepared documents and classify items for international shipments of in store and online merchandise
- Tracked shipments to destination resolving any issues that develop in a timely manner
- Communicated effectively with store sales associated and shipping departments to ensure regulatory compliance and efficiency
- Denied Party Screenings, file applications and coordination of permits, for shipping fish and wildlife merchandise, within U.S Customs and Border Protection regulations
- Filed AES shipments with Department of Commerce
- Statistical reporting and presentation of results at monthly departmental meetings
- Writing and updating Standard Operating Procedures
- FSMX (FedEx) shipping system integration team member
- Review import shipment documents for accuracy during peak seasons
- File set up and maintenance, document scanning and retention
Accounts Receivables for Export Accounts
F. Schumacher & Co., Inc.
03.2004 - 06.2006
- Billing through collections for overseas customers and Puerto Rico
- Handled International wire transfers, received and applied check payments from Australia and Europe
- Provided account statements in various currencies to ensure timely payments were scheduled
- Faxed and mailed invoice copies and statements to customers as requested
- Contacted all accounts with past due balances via phone, fax and e-mail for payments
Accounts Receivables National Accounts Division
F. Schumacher & Co., Inc.
03.2001 - 03.2004
- Billing and collections for major department and retail chain stores such as: Lowe's, Linens ‘N Things, Sherwin Williams, Burlington Coat Factory, Big Lots, Value City, Ross, Neiman Marcus, and Horchow
- Settled all billing discrepancies and chargeback disputes in timely manner
- Liaison between customers, accounts payable and claims departments to ensure credits were issued and resolved
National Accounts Customer Service Representative
F. Schumacher & Co., Inc.
02.1995 - 03.2001
- JC Penney account representative for Home Fashions finished products line
- Responded to customer's inquiries daily exceeding their expectations with every contact
- Liaison between customers, manufacturers, and distribution facilities
- Processed all Home Fashions orders, claims, returns, and issued credit when necessary
Export Customer Service Representative
F. Schumacher & Co., Inc.
02.1995 - 03.2001
- Processed orders for overseas shipments
- Prepared shipping documentation and commercial invoices
- Advised customer's flight and ocean liner details for their shipments
Assistant Manager for Ambulance Billing Division
Healthcare Management Control, Inc
04.1993 - 01.1994
- Managed Sky Flight Care Air Ambulance program, and six Fire Department ground ambulance companies, billing through collections
- Verification of insurance coverage for patients
- Billed insurance companies
- Maintained patient/debtor records
- Skip tracing
- Supervised employees
Education
Business Management, Business Law, Early Childhood Development, Psychology
Cape Cod Community College
Skills
- Microsoft Excel
- Word, Power-point
- Outlook
- Teams
- Dutchie POS
- One Stop MD
- Metric
- FedEx
- FSMX Shipping System
- FedEx Café System
Timeline
Patient Care Advisor
Far & Dotter
11.2023 - Current
Patient Caretaker
Aging Parent (Self)
07.2015 - 11.2023
Senior Export Coordinator
Saks Fifth Avenue
06.2007 - 02.2015
Accounts Receivables for Export Accounts
F. Schumacher & Co., Inc.
03.2004 - 06.2006
Accounts Receivables National Accounts Division
F. Schumacher & Co., Inc.
03.2001 - 03.2004
National Accounts Customer Service Representative
F. Schumacher & Co., Inc.
02.1995 - 03.2001
Export Customer Service Representative
F. Schumacher & Co., Inc.
02.1995 - 03.2001
Assistant Manager for Ambulance Billing Division
Healthcare Management Control, Inc
04.1993 - 01.1994
Business Management, Business Law, Early Childhood Development, Psychology
Cape Cod Community College