Laura Pestana
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Competitive Sales Supervisor with experience overseeing sales teams to meet sales plans. Proficient in handling customers' complaints, inquiries and addressing concerns. Consistently completes sales orders accurately to exceed customer expectations. Outstanding leadership, organizational and communication skills.
Overview
3
3
years of professional experience
Work History
Sales Supervisor
Steven Madden
01.2023 - Current
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Effectively coached team members to reach weekly and monthly sales goals.
- Promoted exceptional customer service by engaging clients on sales floor.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Mentored team members to enhance professional development and accountability in workplace.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Checked store merchandise regularly for proper display and replenishment.
- Constructed displays and signs to promote specified products and sales promotions.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Communicated customer feedback and complaints to team members to promote proper resolution.
Guest Service Associate
Target
11.2021 - 12.2022
- Manage the front of the store (cashiers, drive-ups);
- Diverse team member (participates in multiple departments when needed);
- Fulfillment;
- Prioritized customer satisfaction with their shopping experience;
- Re-stock and organize merchandise;
- Guest Advocate.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Canine Handler, Receptionist
Dogtopia
04.2021 - 11.2021
- Utilized leashes, collars and harnesses for improved control of canine behavior.
- Utilized effective problem-solving skills to defuse and resolve canine behavioral issues.
- Developed and implemented successful strategies for teaching and reinforcing basic obedience commands.
- Participated in ongoing professional development and training programs, learning new methods and techniques in animal handling.
- Completed and submitted daily paperwork and administrative duties related to canine care.
- Implemented effective strategies to maintain safety and security of canines and general public.
- Observed and reported changes in canine behavior and health to appropriate stakeholders or supervisors.
- Established and maintained safe and clean working environment for animals.
- Monitored and managed multiple canines in both large and small spaces.
- Delivered timely and professional customer service to clients, helping boost potential job opportunities.
- Filled out documentation for each shift on time and with accuracy.
- Maintained clean, neat, and hazard-free animal areas to protect individual health and wellbeing.
- Observed animals closely to understand individual needs and behaviors.
- Modified undesirable behaviors with use of successful and safe behavior modifications techniques.
- Utilized positive reinforcement techniques to successfully train animals.
- Monitored animal health, attention and behavior during training sessions.
- Administered prescribed medications to animals based on individual needs.
- Kept animals stimulated with variety of enrichment activities.
Education
Cosmetology
Empire Beauty School - Baltimore
Baltimore, MD01.2025
High School Diploma -
Escola Secundaria Henriques Nogueira
Torres Vedras, Portugal07.2019
Skills
- Sales Team Assistance
- Sales Team Oversight
- Sales Coaching
- Workflow Management
- Task Delegation
- Sales Expertise
- Training Staff
- Staff Management
- Management Support
- Time Management
- Goals and Performance
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Sales Supervisor
Steven Madden
01.2023 - Current
Guest Service Associate
Target
11.2021 - 12.2022
Canine Handler, Receptionist
Dogtopia
04.2021 - 11.2021
Cosmetology
Empire Beauty School - Baltimore
High School Diploma -
Escola Secundaria Henriques Nogueira
Similar Profiles
Brittany H. FindleyBrittany H. Findley
Sales Associate at Steven MaddenSales Associate at Steven Madden
Sandeep KanwalSandeep Kanwal
Data Analyst at Steven MaddenData Analyst at Steven Madden
Alexia LianosAlexia Lianos
Retail Sales Associate at Steven MaddenRetail Sales Associate at Steven Madden
Gursewak SinghGursewak Singh
Ecommerce Supervisor at Steven MaddenEcommerce Supervisor at Steven Madden
Yun Wei GuanYun Wei Guan
Sales Supervisor at 4WD SupacentreSales Supervisor at 4WD Supacentre