Laura Pickering
Clearwater,Florida
Summary
MEDICAL ASSISTANT EMERGENCY MEDICAL TECHNICIAN PUBLIC SAFETY MANAGMENT Reliable Medical Support professional with 6 years of experience in medical environment. Expertly assist with office operations and physician support by gathering patient information, multitask and prioritizes. Cheerful during each patient interaction to improve satisfaction ratings and patient retention. Conscientious Healthcare professional offering over 6 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
43
43
years of professional experience
1
1
Certification
Work History
Veterans Service Volunteer
Bay Pines Veterans Administration Voluntary Services
03.2013 - Current
- Answered customers' questions, recommended items, and recorded order information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Medical Assistant
Women's Care Florida
02.2021 - 07.2022
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Medical Assistant
Well Med
05.2018 - 01.2021
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Medical Assistant
BayCare Medical Group
06.2017 - 04.2018
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Called and faxed pharmacies to submit prescriptions and refills.
- Verified patient insurance coverage and collected required co-payments.
Medical Assistant
Ear Nose &Throat Associates
04.2016 - 04.2017
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Medical Assistant
Clearwater Community Health
06.2015 - 01.2016
- Greet and room patients, administer blood draws and injections, and submit lab orders
- Verify information, screen patients and confirm purpose of visit
- Prepare patients for examination by checking vital signs and documenting patient histories in EMR system
- Fax, file, and handle administrative duties while maintaining an orderly and professional working atmosphere
- Followed up with supportive counseling to patients to maximize coping adjustment, to illness, injury, and or treatment.
Medical Assistant (Internship)
Sun Coast Bariatrics / St. Anthony's Hospital
01.2015 - 04.2015
- Drew blood samples, roomed patients, prepared charts, and took vital signs and detailed patient histories
- Performed injections, throat cultures, EKGs, spirometry tests, and urinalysis
- Handled front office duties, answered phones, and took care of general filing
- Accurately scheduled and confirmed appointments, checked patients in and out, pulled charts, verified insurance coverage, and called in prescriptions
- Input clinical notes, demographics, and insurance information utilizing EMR software.
Emergency Medical Technician
Crisis Center of Tampa Bay
03.2012 - 11.2014
- Provided quality patient care utilizing thorough knowledge of protocols
- Assessed, treated and transported patients
- Maintain neat and professional appearance in accordance with Standard Operating Procedures (SOPs).
Detention Lieutenant
01.2006 - 01.2011
- Assisted the Bureau Major and facility Captain in the supervision and management of subordinates
- Served as interim Facility Commander in absence of the Captain
- Chaired disciplinary committees and evaluated performance of Sergeants
- Kept superiors informed of any unusual or emergency
- Prepared reports and made periodic inspections of members and work methods
- Approved shift work schedules, vacation schedules, attendance reports and oversaw booking operations.
Pinellas County Sheriff's Office
01.1986 - 01.2011
Drill Sergeant / Healthcare NCO
U.S. Army Reserve
01.1985 - 01.2009
- Administered emergency medical treatment to battlefield casualties
- Assisted with outpatient and inpatient care and treatment
- Identify appropriate community and VA resources, and facilitate utilization of these resources by the veteran, families, and non-patients
- Prepared blood samples for laboratory analysis
- Readied patients, operating rooms, equipment and supplies for surgery.
Drill Sergeant
U.S. Army
01.2004 - 01.2006
Detention Sergeant
01.1997 - 01.2006
- Ensured adherence to policies and procedures of the Florida Model Jail Standards
- Participated in Sheriff's Office recruitment and community relations activities
- Supervised periodic fire drills and maintenance of fire equipment
- Instructed, assigned and supervised subordinate members in the proper performance of their assigned duties
- Briefed staff and reviewed squad activity
- Initiated corrective action and disciplinary action, as necessary
- Reviewed staff reports, inspected detention areas, supervised inmate movement, maintained records, and conducted annual performance evaluations
- Applied policies governing the activities of inmates for court orders, booking procedures, required records, fingerprinting, searching and releasing of prisoners.
Detention Deputy
01.1986 - 01.1996
- Admitted individuals committed to Detention and Corrections Bureau
- Searched inmates, supervised and interacted with adults and juveniles, to include felons, misdemeanants, sentenced and non-sentenced inmates
- Accountable for the care, custody and restraint of inmates as assigned
- Performed daily security inspections of inmates, assigned and directed inmates in work details as required, and assisted in the training of personnel.
Stock Control Specialist
U.S. Army - Active Duty
01.1981 - 01.1984
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Developed strong client relationships through consistent communication and attentive service.
- Increased sales revenue with targeted marketing campaigns and strategic product positioning.
- Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
Education
Ultimate Medical Academy
01.2016
St. Petersburg College
01.2014
Eckerd College
01.2007
Skills
- Medical Assistant (MA)
- Allied Healthcare
- Medical Office Procedures
- Medical Coding
- ICD-9
- CPT
- Medical Terminology
- Pharmacology
- OSHA
- HIPAA Compliance
- Clinical Procedures
- Public Personnel Management
- Public Safety
- Management & Leadership
- Incident Management
- Diagnostic Testing
- Vital Signs
- Glucose
- HGB
- Patient Care
- EKG/ECG
- Telemetry
- Triage
- Suture Removal
- Specimen Prep
- Urinalysis
- Phlebotomy / Venipuncture
- Finger / Capillary Sticks
- Injections (IM, ID, SQ)
- Electronic Medical Records (EHR / EMR)
- PrimeSUITE / Visionary
- Front / Back Office
- Computer Skills
Certification
- HIV / AIDS / Blood Borne Pathogens (BBP)
- CPR / BLS / AED
- First Aid
- Registered Emergency Medical Technician, #E3137135
- National Medical Assistant Registration (RMA) #2767896
Affiliations
Well-regarded, customer service oriented professional with 30+ years of combined medical administrative support and healthcare industry experience. Follows policies, procedures and guidelines to ensure consistent quality. Regarded as a loyal and competent employee as evidenced by a dedicated work history. Quick to offer encouragement and support. Accustomed to working in environments where accuracy and accountability are essential. Consistently models and inspires high levels of integrity. Reacts calmly and effectively in emergencies and comfortable in high-pressure environments. Resolves conflicts as they arise, takes leadership roles, and functions as an effective mediator. Knowledge of the Baker Act Standards as it applies to transportation of patients.
Timeline
Medical Assistant
Women's Care Florida
02.2021 - 07.2022
Medical Assistant
Well Med
05.2018 - 01.2021
Medical Assistant
BayCare Medical Group
06.2017 - 04.2018
Medical Assistant
Ear Nose &Throat Associates
04.2016 - 04.2017
Medical Assistant
Clearwater Community Health
06.2015 - 01.2016
Medical Assistant (Internship)
Sun Coast Bariatrics / St. Anthony's Hospital
01.2015 - 04.2015
Veterans Service Volunteer
Bay Pines Veterans Administration Voluntary Services
03.2013 - Current
Emergency Medical Technician
Crisis Center of Tampa Bay
03.2012 - 11.2014
Detention Lieutenant
01.2006 - 01.2011
Drill Sergeant
U.S. Army
01.2004 - 01.2006
Detention Sergeant
01.1997 - 01.2006
Pinellas County Sheriff's Office
01.1986 - 01.2011
Detention Deputy
01.1986 - 01.1996
Drill Sergeant / Healthcare NCO
U.S. Army Reserve
01.1985 - 01.2009
Stock Control Specialist
U.S. Army - Active Duty
01.1981 - 01.1984
Ultimate Medical Academy
St. Petersburg College
Eckerd College
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