Stephanie Jo Reyna
SAN ANTONIO,UNITED STATES
Summary
Highly motivated health care professional whom endures face to face interactions with patient service and acknowledgment of life values. Demonstrates and practices Optum Core Values of Integrity, Compassion, Innovation, Relationships, and Performance continuously within work environment. Medical profession has also increased stability, professionalism, and communication within in-person clinical setting. Work well in fast-paced environments involving strong multi-tasking skills to increase team work and representation of a stable organization.
Experienced with patient care and clinical operations to support healthcare teams. Utilizes effective communication and administrative skills to enhance patient experiences. Knowledge of medical protocols and procedures ensures smooth clinic functionality.
Overview
10
10
years of professional experience
Work History
Lead Medical Assistant
Wellmed at South San
2025.02 - Current
- Transfer/Merge to Wellmed at South San 2/2025.
- Lead Medical Assistance promotion 3/2025.
- Audited samples and refrigerated medications to verify freshness and remove any expired packages.
- Supervised daily operations of medical assistants, ensuring compliance with patient care standards.
- Implemented improved patient scheduling processes, enhancing workflow efficiency and reducing wait times.
- Increased clinic efficiency by training and mentoring new medical assistants on proper orientation, initial onboarding, chart prep, clinical policies and procedures, and best practices.
- Coordinated communication between healthcare providers and patients to facilitate seamless care delivery.
- Assisted in managing inventory of medical supplies, optimizing stock levels for operational continuity.
- Conducted regular audits of patient records to ensure accuracy and completeness in documentation.
- Developed training materials for staff onboarding, promoting consistent adherence to protocols and policies.
- Support and follow Standard Delegation of Orders and Standard Operation Procedures as per WellMed Policy.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Taught patients about medications, procedures, and care plan instructions.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
- Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
- Led initiatives to enhance patient satisfaction scores through targeted feedback analysis and service adjustments.
- Collected and documented patient medical information such as blood pressure and weight.
- Perform all duties at the expert level within Medical Assistant’s scope of practice.
- Operate diagnostic equipment, remove staples from superficial wounds, changes wound dressing and obtains cultures, administers non intravenous medication performs simple specimen collection via noninvasive techniques and collects blood specimens via venipuncture or via capillary, performs EKGs.
- Spend 50% of time dedicated to clinic metrics/projects/initiatives as assigned by clinic leadership to support and drive workflow & process improvement within the clinic.
- Proactively identifies solutions to non-standard requests and solves moderately complex problems on their own. Applies expert knowledge and skills to a range of moderately complex activities.
- Recognized as a “champion” and serves as MA mentor and trainer and provides expertise as SME to MA staff.
- Promotes positive work environment in the clinic as a culture ambassador.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Sr. RCMA
Wellmed at Barlite South
2018.12 - 2025.02
- South Alamo Medical Group Integration to Wellmed at Barlite South 2019.
- Sr. Medical Assistant promotion 3/2023.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Medical Assistant
South Alamo Medical Group
2016.09 - 2018.09
- Managed patient intake, including scheduling appointments and verifying insurance information.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Administered medications and vaccinations as directed by physicians.
- Assisted healthcare providers with patient examinations and procedures.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
RCMA -
College of Health Care Professions
Skills
- Demonstrated knowledge of varied medical procedures that are included in floor MA and back-office duties, such as vital signs, phlebotomy, EKG, PFT's, Quanta Flo, DPN, all rapid antigen testing, etc
- A strong working knowledge of Microsoft Office products/ECW software
- National Certified Medical Assistant (NAHP) certification
- American Heart Association CPR certified
- Demonstrates effective oral and written communication skills in English Communicates in a professional manner with positive response from clinical staff
- Continuation of Practice for policies and procedures followed under HIPAA regulations
- PHSA Champion 2023-current Includes: updating clinic, physicians, and medical staff of policy and protocol updates Including PHSA Walk thru clinic submissions
- Mock Code Champion 2023- current
- MA Ambassador 2023-current
- All Quality Metric Champion 2023-current
- Skills Validator 2023-current
- Sr Medical Assistant 3/2025 current
- Lead Medical Assistant 3/2025 current
- Ability to manage work processes in a neat, systematic, and efficient way
- Ability to manage multiple tasks within leadership roles provided by clinical administration
- Ability to participate in the medication reconciliation processes and related prescription management tasks, including prior authorizations
- Knowledge in clinic inventory orders, tracking, lab log reviews, chart audits, etc
Timeline
Lead Medical Assistant
Wellmed at South San
2025.02 - Current
Sr. RCMA
Wellmed at Barlite South
2018.12 - 2025.02
Medical Assistant
South Alamo Medical Group
2016.09 - 2018.09
RCMA -
College of Health Care Professions