Daphne Bailey
Medical Assistant
Thorntown,IN
Summary
Dedicated Lead Medical Assistant equipped to manage patient, administrative and team needs with organized approach and good prioritization skills. Keeps team members on-track with close monitoring and motivational strategies. Handles patients' needs with friendly, knowledgeable approach while effectively meeting demands of busy offices and maintaining compliance with important standards.
I am a highly motivated and committed Lead Medical Assistant with a proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant
Indiana Neurology And Pain Center
03.2020 - Current
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Documented patient information in EMR and prepared paperwork for Job titles.
- Assisted physicians and nurses with clinical procedures such as Types.
- Coordinated work of junior staff to keep team performance high and effectively handle needs of Number+ patients per day.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
- Audited samples and refrigerated medications to verify freshness and remove any expired packages.
- Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
- Managed registrations for Type department with Number providers and high patient volumes.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures and care plan instructions.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Prepared and administered medications to alleviate patient symptoms.
Medical Assistant
Endocrine & Diabetes Of Indiana
09.2012 - 12.2018
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Prior Authorizations for medications, new patients, radiology, and procedures
- Insurance Verification
- Diabetes education
- Diabetic Training and meal planning.
- Front desk duties, and check out duties.
Education
Certified Medical Assistant - Medical Assisting
Kaplan College - Indianapolis
Indianapolis, IN10.2012
Skills
- Routine Laboratory Testing
- Pharmacy Relations
- Operating EKG Equipment
- Completing Insurance Forms
- Wound Care
- Diagnostic Testing
- Transcription and Dictation
- Treatment Room Preparation
- Social Perceptiveness
- Updating Medical Records
- Blood and Tissue Collection
- X-Ray Processing
- Coordinating Drug Refills
- Patient Relations
- Examination Preparation
- Clinical and Operational Judgement
- Multi-Line Telephone System Operation
- Cleaning and Organizing
- Problem Anticipation and Resolution
- Lab Specimens and Collections
- Rapid Strep Testing
- Medication Side Effect Knowledge
- Professional Bedside Manner
- Sterile Processing
- Referral Verification
- Charting Expertise
- Injection Administration
- Efficiency Improvement
- Recording Vital Signs
- Supporting Daily Living Needs
- Monitoring Patient Progress
- Proper Sterilization Techniques
- Performing EKGs
- Patient Skin and Nail Care
- Bookkeeping Support
- Advanced Anatomy Knowledge
- Answering Questions
- Account Updates
- Behavioral Health Electronic Health Records
- Insurance Claims
- EMR Systems
- Documentation Procedures Expertise
- Medical Supply Monitoring
- Medical Terminology
- Medical Histories and Vital Statistics
- Electronic Charting
- Inventory and Supply Management
- Medical History Collection
- Removing Sutures
- HIPAA Compliance
- Pulse Oximetry
- Medical Billing
- Restocking Supplies
- Sample Auditing
- Height and Weight Measurement
- Proper Waste Disposal
- Dressing Removal
- Wound Care and Irrigation
- Medical Coding
- Case Records Management
- Phlebotomy Functions
- Reporting Costs
- Vitals Collection and Documentation
- Cardiopulmonary Resuscitation (CPR)
- Explaining Instructions
- Performing Immunizations
- Centrifuge Operation
- Sharps Disposal
- Mathematical Reasoning
- Performing Urinalysis
- Managing Medical Laboratory Equipment
- Computerized Time Management Systems
- Injury Treatment
- EMG assistant
- Procedure room Assistant
- Handling all employee staffing, discipline, scheduling, reporting to management, DME paperwork, supply orders, stock, and any other day to day employee assistance needed for the team
- Front desk and check out duties
- Accepting payments and posting payments
- Insurance Verification
- Prior Authorizations
Accomplishments
- Promoted to Lead Medical Assistant .
- Recognized for going above and beyond the call of duty.
- Completed 100 clinical hours in diagnostic and portable X-rays.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- NeuroStar Certified TMS Treater
Certification
- CMA - Certified Medical Assistant
- Completed TMS Treater, Phlebotomy, and kept active CPR training
Timeline
Lead Medical Assistant
Indiana Neurology And Pain Center
03.2020 - Current
Medical Assistant
Endocrine & Diabetes Of Indiana
09.2012 - 12.2018
Certified Medical Assistant - Medical Assisting
Kaplan College - Indianapolis
Similar Profiles
Raquel CallerosRaquel Calleros
MEDICAL ASSISTANT at Neurology Pain and Specialty CenterMEDICAL ASSISTANT at Neurology Pain and Specialty Center
Rosina Cerone-DwyerRosina Cerone-Dwyer
Medical Billing Specialist at Coastal Pain & Neurology CenterMedical Billing Specialist at Coastal Pain & Neurology Center
Samantha Sanford-TomasSamantha Sanford-Tomas
Workers' Compensation Claims Manager at Red Rock Neurology & Pain ManagementWorkers' Compensation Claims Manager at Red Rock Neurology & Pain Management
Amanda GregoryAmanda Gregory
Material Handler at Gxo LogisticsMaterial Handler at Gxo Logistics
Marcus SteppMarcus Stepp
Loader/Delivery Driver at GreencycleindyLoader/Delivery Driver at Greencycleindy