Laura Pollard
Friendsville,TN
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
4
4
years of professional experience
Work History
Sales Associate
Pandora
Knoxville, TN
04.2021 - Current
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Offered product and service consultations and employed upselling techniques.
Sales Associate
Altar'd State
Knoxville, TN
04.2023 - 02.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
Sales Associate
Sunglass Hut
Chattanooga, TN
11.2019 - 02.2021
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Education
High School Diploma -
William Blount High School
Maryville, TN05.2012
Skills
- Relationship selling
- Retail loss prevention
- Cash handling accuracy
Timeline
Sales Associate
Altar'd State
04.2023 - 02.2024
Sales Associate
Pandora
04.2021 - Current
Sales Associate
Sunglass Hut
11.2019 - 02.2021
High School Diploma -
William Blount High School