Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LAURA POZZA

Staten Island,NY

Summary

Driven and dynamic professional with a proven track record in campus engagement and social media marketing, gained through roles at Berkeley College and Career Connect Live. Excelling in effective communication and influencing others, I have significantly enhanced campus visitation experiences and customer service standards, showcasing a unique blend of hard and soft skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Campus Visit Coordinator

Berkeley College
New York, NY
12.2021 - Current
  • Set appointments for prospective students to desired campus location.
  • Review all programs and degrees available at Berkeley College.
  • Arrange all call backs after campus appointments.

Customer Service Officer

Career Connect Live
Staten Island, NY
06.2015 - 03.2017
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on products and services offered by the company.
  • Followed up on emailed or web-submitted customer inquiries within standard response times.

Education

Business Administration

Berkeley College
Woodbridge, NJ
09-1987

High School Diploma -

St. John Villa Academy
Staten Island, NY
06-1986

Skills

  • Campus engagement
  • Social media marketing
  • Influencing others
  • Effective communication
  • Meeting facilitation

Certification

  • Licensed Real Estate agent in New York

Timeline

Campus Visit Coordinator

Berkeley College
12.2021 - Current

Customer Service Officer

Career Connect Live
06.2015 - 03.2017

Business Administration

Berkeley College

High School Diploma -

St. John Villa Academy

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LAURA POZZA