Summary
Overview
Work History
Education
Skills
Certification
Timeline
SalesAssociate

Laura Prosser

Oswego,Il

Summary

Certified Security Guard with the expert training and problem solving tools necessary to serve and protect. Dedicated security guard versed in providing equipment and property security in transportation facilities, warehouses and distribution centers.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Sales Associate

Wal-Mart Super Center
Oswego, Il
07.2013 - Current
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers in person and via telephone.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Provided ongoing guest service, including giving fashion advice.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Learned, referenced and applied product knowledge information.
  • Recommended alternative items if product was out of stock.
  • Communicated all store initiatives and promotions to customers to generate return business.
  • Folded and arranged garments in attractive displays.
  • Replenished supplies, bags and other materials at each cash wrap.

Security Officer

Per Mar Security
Rockford, Il
02.2013 - 09.2013
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
  • Detected suspicious activities and watched for criminal acts and rule infractions.
  • Monitored and authorized entrance and departure of employees and visitors.
  • Circulated among visitors, patrons and employees to preserve order and protect property.
  • Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
  • Monitored and reported suspicious activities to local authorities.
  • Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
  • Inspected equipment, structures and materials to identify the cause of errors and defects.
  • Screened all passengers, crew members and employees for weapons and contraband.
  • Performed surveillance of suspects using binoculars, cameras and camcorders.

Dietary

Tiller's Nursing and Rehabilitation center
Oswego, IL
05.2010 - 08.2010
  • Assessed individual nutritional risk and status.
  • Practiced safe food handling procedures at all times.
  • Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business.
  • Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies.
  • Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid cross-contamination.
  • Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler.
  • Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.
  • Led shifts while personally preparing food items and executing requests based on required specifications.

Education

High School Diploma - General Studies

Oswego High School
2012

Skills

  • Theft prevention training
  • Security Guard License
  • Superior customer service
  • Stationary surveillance
  • Investigation documentation
  • Electronic surveillance
  • Conflict resolution techniques
  • Computer proficient
  • Organizational skills
  • Excellent communication skills
  • Well organized
  • Quick learner
  • Scheduling tools

Certification

  • Security License P.E.R.C
  • 20- hour Security Training Certificate 

Timeline

Sales Associate

Wal-Mart Super Center
07.2013 - Current

Security Officer

Per Mar Security
02.2013 - 09.2013

Dietary

Tiller's Nursing and Rehabilitation center
05.2010 - 08.2010

High School Diploma - General Studies

Oswego High School

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