Laura Puente Gonzalez
Cleveland
Summary
Dynamic and results-oriented professional with extensive experience in logistics and team management, notably at Amazon. Excelled in enhancing team performance and streamlining operations, demonstrating exceptional problem-solving and clear communication skills. Proven track record in inventory management and fostering collaborative environments. Achieved significant improvements in efficiency and customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Warehouse Worker
Amazon
11.2024 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 150 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Volunteer Firefighter
West Liberty Fire and Rescue
02.2023 - Current
- Enhanced teamwork among the crew by participating in regular training sessions, drills, and exercises.
- Collaborated closely with fellow firefighters to ensure smooth communication and coordination during emergencies.
- Assisted in reducing property damage during fires with strategic placement of ladders, hoses, and other firefighting equipment.
- Administered first aid and conducted emergent response management.
Store Manager
El Mercadito Y Mas
04.2023 - 03.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Manager in Training
Zebra Pen
12.2022 - 03.2024
- Enhanced team performance by implementing effective training strategies and management techniques.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
Education
Course Completion Certificate - Emergency Medicine
Emergency Medical Technician
Cleveland, TX07.2023
High School Diploma - General Studies
C.E. King High School
Houston, TX05.2022
Skills
- Clear communication
- Problem-solving
- Team collaboration
- Punctual and dependable
- Inventory management
Certification
- Basic Life Support(BLS)-American Heart Association or Red Cross.
- First Aid, CPR, AED Certification - American Red Cross or American Heart Association.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Warehouse Worker
Amazon
11.2024 - Current
Store Manager
El Mercadito Y Mas
04.2023 - 03.2025
Volunteer Firefighter
West Liberty Fire and Rescue
02.2023 - Current
Manager in Training
Zebra Pen
12.2022 - 03.2024
Course Completion Certificate - Emergency Medicine
Emergency Medical Technician
High School Diploma - General Studies
C.E. King High School
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