Laura Rebecca

Work History

FCB Health NY

2022.11 - Current

Reduced errors by diligently fact-checking information and sources in written materials
Verified statistics and facts against internal and external sources
Edited and reviewed content for grammar, spelling, and punctuation
Collaborated with design, copywriting, editorial, and production departments to meet desired content goals
Worked with graphic artists, post-production team members, and other specialists to produce captivating and successful content
Streamlined editorial processes for improved efficiency and faster turnaround times
Implemented consistent style guidelines across all materials, establishing a strong brand identity
Strengthened relationships between editorial team members through clear communication and collaboration efforts

FCB Health NY

2021.05 - 2022.11

Edited and reviewed content for grammar, spelling, and punctuation
Edited and revised a wide array of content for accuracy, clarity, and consistency
Streamlined editorial processes by developing efficient workflows and procedures, leading to faster publication times
Collaborated with writers, designers, and other editors to deliver content of the highest quality
Generated and maintained style guides to encourage consistent quality of content
Demonstrated exceptional problem-solving abilities by addressing complex editorial challenges and providing creative solutions to meet client needs
Drove accuracy of content through careful proofreading and fact-checking

Schoolhouse.world

2020.09 - 2021.05

Developed monthly content calendars outlining post topics, images, and captions in advance for streamlined scheduling processes
Improved overall reach by consistently monitoring and adjusting social media strategies based on analytics data
Implemented and maintained posting calendar for clients' social media channels, which helped clients reach KPIs
Increased student engagement through social media
Developed creative and engaging social media assets for multiple platforms
Developed methods to motivate and engage students in learning
Assisted students in developing study skills and strategies
Coached and mentored less-experienced tutors to observe and measure outcomes
Taught students remotely using an online video chat platform and other delivery channels
Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills

CorePower Yoga

2019.04 - 2020.04

Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization
Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads
Onboarded new employees with training and new hire documentation
Managed enrollment, curriculum, and execution of yoga teacher training programs during three annual cycles
Designed activities and campaigns to bolster member growth and studio revenue

CorePower Yoga

2018.01 - 2019.04

Evaluated employee performance and conveyed constructive feedback to improve skills
Maintained studio equipment, including props, supplies and computers, to limit schedule disruptions
Organized and maintained client databases for accurate communication information
Provided exceptional customer service by assisting clients with inquiries, bookings, payments, and any other needs that arose
Contributed to increased client satisfaction by addressing concerns promptly and maintaining a clean, welcoming environment
Recruited, trained, and developed high-performing and customer-focused team from scratch
Coordinated schedules for instructors and staff, ensuring smooth daily operations and minimizing scheduling conflicts
General support for Studio Manager, instructors, teacher trainers, and Studio Support Staff

24HourAnswers.com

New York , NY

09.2012 - 12.2017

Senior customer support specialist for a successful Online Academic Tutoring company based in New York with a global user base
Supervised a small support agent team: principal point of contact for customer inquiries, customer issue resolution, arbitrations, managing help request workflow, and serving as tutor-student liaison
Original social media manager & strategist for the company Facebook, Twitter, Google+ and Instagram channels
Producer of promotional videos for the site
Co-coordinator for Homework Library
Lead Advisor for ESL learning portal
Tutor for Theater, Media studies, English, Research paper writing