Laura Rice
New Castle,DE
Summary
Dynamic and results-driven professional with extensive experience as an Expert Senior Probation Officer at the Delaware Department of Correction. Proven ability to foster positive behavioral change through evidence-based programs and effective communication. Skilled in crisis intervention and case management, demonstrating leadership by mentoring colleagues and adapting to evolving challenges.
Overview
20
20
years of professional experience
Work History
Expert Senior Probation Officer
Delaware Department of Correction
01.2014 - Current
- Assisted in monitoring probationers' compliance with court orders and treatment plans.
- Conducted interviews through office visits, home visits, and risk/needs assessments to gather information for effective case management.
- Collaborated with community resources to facilitate support services for probationers.
- Maintained accurate documentation of case notes and progress reports in electronic systems.
- Developed knowledge of legal requirements and policies relevant to probation supervision.
- Engaged in continuous learning opportunities to enhance skills in case management and counseling techniques.
- Established constructive rapport with probationers, utilizing EPICS techniques to encourage honest communication and self-reflection.
- Delivered evidence-based programs targeting specific offending behaviors, fostering positive behavioral change in probationers.
- Maintained accurate records of probationer progress and provided regular updates to the court in the form of progress reprts, violation reports, and graduated sanctions.
- Assisted individuals in accessing necessary resources such as housing, employment opportunities, mental health care, or substance abuse treatment programs.
- Mentored new probation officers, contributing to their professional development and overall team success.
Customer Service Representative
Safeway
08.2005 - 11.2018
- Resolved customer inquiries and issues, ensuring high satisfaction levels.
- Trained new staff on company policies and customer service protocols.
- Managed front end staff ensuring front end duties were completed in a timely manner.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Substance Abuse Counselor
Gateway Foundation
05.2011 - 01.2014
- Developed and implemented individualized treatment plans for clients with substance use disorders.
- Facilitated group therapy sessions to promote peer support and recovery strategies.
- Facilitated individual counseling sessions to promote self-growth, self-reflection, and support for an addiction free lifestyle.
- Provided crisis intervention services when necessary, deescalating situations and connecting clients with appropriate resources.
- Educated clients on coping mechanisms and relapse prevention techniques.
- Coordinated care with other professionals to provide clients with comprehensive support.
- Kept accurate and detailed records to track and document client progress.
Education
Bachelor of Arts - Psychology
Neumann University
Aston Mills, PA05-2011
Associate of Arts - Psychology
Delaware County Community College
Media, PA05-2009
Skills
- Communication skills that include effective listening, deescalation, written, and testifying factual information in court proceedings
- Demonstrates the ability to problem solve and make informed decisions that coincide with department policy and case law
- Demonstrates the ability to complete tasks in a timely and efficient manner in accordance to department policy
- Demonstrates the ability to adapt to an everchanging environment and make quick and effective decisions based on need
Timeline
Expert Senior Probation Officer
Delaware Department of Correction
01.2014 - Current
Substance Abuse Counselor
Gateway Foundation
05.2011 - 01.2014
Customer Service Representative
Safeway
08.2005 - 11.2018
Bachelor of Arts - Psychology
Neumann University
Associate of Arts - Psychology
Delaware County Community College
Similar Profiles
JAMIR RAMSEY-GARLANDJAMIR RAMSEY-GARLAND
Correctional Corporal at Delaware Department of CorrectionCorrectional Corporal at Delaware Department of Correction
Shaquille X. KnottShaquille X. Knott
Correctional Officer at Delaware Department of CorrectionCorrectional Officer at Delaware Department of Correction
Damaris SlawikDamaris Slawik
Director of Compliance and Accreditation at Delaware Department of Correction (DOC)Director of Compliance and Accreditation at Delaware Department of Correction (DOC)
Jazmin HernandezJazmin Hernandez
Medical Assistant at Progressive Health Of DelawareMedical Assistant at Progressive Health Of Delaware
Dyisha CarrDyisha Carr
Security Professional and Security Consultant at G4SSecurity Professional and Security Consultant at G4S