Laura Rivera Flores

• Refilled water bowls, prepared meals and provided companionship and playtime activities.
• Communicated professionally with pet owners via phone, email and text.
• Gave animals proper attention to promote secure environment in owner's absence.
• Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.

• Operated cash register to ring up final bill and process various forms of payment.
• Prepared products following restaurant, health, and safety standards and procedures.
• Took orders, prepared meals, and collected payments.
• Worked well with teammates and accepted coaching from management team.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Provided exceptional customer service, addressing concerns or issues promptly and professionally.
• Trained new team members on procedures, customer service, and sales techniques.
• Became familiar with products to answer questions and make suggestions.

• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Detailed safety rules and procedures regarding activities for customers and guests.
• Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
• Entered water immediately to pull struggling swimmers to safety.
• Checked pool and surrounding areas for hazardous conditions.
• Monitored safety of guests in and around swimming pool.
• Provided valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment.

**recommendations upon request