laura rivero
Miami
Summary
Friendly, collaborative, skilled team player with three years of experience in e-commerce and customer service. Skilled in product listing management, inventory control, and website optimization to enhance user experience and boost sales. Recipient of multiple positive reviews acknowledging dedication to excellent customer service and client experience. Works well independently to handle assignments and always ready to go beyond basic tasks.
Overview
7
7
years of professional experience
Work History
Ecommerce Specialist
Miami Heat
10.2021 - Current
- Monitor website traffic, and sales performance.
- Maintained working knowledge of company products, services and promotions.
- Update product listings, prices, descriptions, and images.
- Handle customer inquiries and provide assistance with order issues, returns, and refunds.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
Kids Camp Coordinator
Loews Miami Beach Hotel
05.2018 - 03.2020
- Managed reservations, taking/placing calls, messages, and helping with day-to-day assistance. Computed bills, collected payments, and made changes for guests.
- Gathered, prepared, operated and maintained all equipment and supplies necessary for planned activities.
- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Managed reservations, taking/placing calls, messages, and helping with day-to-day assistance.
- Computed bills, collected payments and made changes for guests.
Pool Concierge
Loews Miami Beach Hotel
10.2017 - 05.2018
- Greeted guests arriving to the pool.
- Provided towels to guests and escorted them to chairs, and set up towels on chairs.
- Provided information about pool food and beverage services as well as information about cabana rentals
- Applied excellent guest relations skills when interacting with guests.
- Facilitated research of local venues, restaurants and visitor spots per guest requests.
Education
High School Diploma -
American Senior High School
Hialeah, FL06.2016
Skills
- Multitasking
- Teamwork and collaboration
- Telephone skills
- Organizational skills
- Website maintenance
- Inventory coordination
- Problem-solving
- Order fulfillment
- Fluent in English & Spanish (spoken and written)
- Shipping management
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Ecommerce Specialist
Miami Heat
10.2021 - Current
Kids Camp Coordinator
Loews Miami Beach Hotel
05.2018 - 03.2020
Pool Concierge
Loews Miami Beach Hotel
10.2017 - 05.2018
High School Diploma -
American Senior High School
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