Laura Roberts
Three Rivers
Summary
Experienced Office Manager and Michigan Licensed Insurance Agent. Expert in customer relations with a proven track record of resolving client concerns effectively and quickly. Strong organizational skills and a commitment to exceptional service. Highly dependable, ethical and reliable leader that works effectively with all staff members.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Office Manager/ Insurance Agent
Gleaton Agency
08.2006 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
High School Diploma -
Three Rivers High School
Three Rivers, MISkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Administrative support
- Payroll processing
- Bookkeeping
- Employee supervision
- Human resources
- Conflict management
- Staff hiring
Certification
- Insurance Producer License - 30 years
Timeline
Office Manager/ Insurance Agent
Gleaton Agency
08.2006 - Current
High School Diploma -
Three Rivers High School